Clients and non-clients begin their Express transactions by tapping the screen of an ITM. This seamlessly connects them to a Virtual Banker (VB). VBs are notified that there is a call in 2 ways:
- A ding is heard through the headset.
- A button to Accept Call appears on the TellerNow! screen.
- Answer the call by clicking this button.
Once the banker accepts the call, a live video of both the client and VB appears in TellerNow!.