CCB Client

1. In Xperience > Customer & Account Inquiry, search for account using:
   • Account number
   • CIF number
   • Last name and Last 4 of SSN
2. Click History.
3. Double click on the transaction to view the Electronic Funds Transfer (EFT) information.
   1. In ACH Account Details, on the transaction details page, locate the Trace Number.
      • The first 8 digits of the trace number is the routing number for the originating bank.
   2. Locate the bank's contact information using the Routing Number Verification link found on one of the following:
      • Netinterest > Retail Banking > Quick Links > Routing Number Verification
      • Quick Find Portal > ABA #
4. Agree to the Terms of Use.
5. Enter routing number (the first 8 digits of the trace number).
6. Click search.
7. Click on the appropriate routing number hyperlink. The originating bank's telephone number should be listed.
8. Call and provide the originating bank with the Company Name and ID. They will provide the contact information for the company that originated the transaction.
9. Provide the client with the originator's contact information.

Non-CCB Clients

For non-CCB clients who inquire about ACH transactions that originated with Capital City Bank and appear on their non-CCB accounts do the following:

1. In Xperience > SilverLake > Demand Deposits Menu > Demand Deposit Transaction Menu > Demand Deposit Help Display.
2. Enter ACH in the Search window.
3. Click ACH Help Display. 
4. In the ACH Parameter Information field, use the drop-down arrow to select 1 - Display.
5. In the Online User Information Manual field, use the drop-down arrow to select 1 - Display.
6. In the Departmental Procedures field, use the drop-down arrow to select 1 - Display.
7. Click OK.
8. Choose Display Companies defined for ACH offsets and origination.
9. Click Display.
10. Click Next Records until you find the Company Name you are searching for.
    • Note: Company names are in alphabetical order.
    • Note: Xperience does not have the ability to allow a search for the company name, therefore you must click Next Records to locate the company you are looking for.
11. When you find the company, click on the Company Name to highlight the line.
12. Click Select.
13. Contact information displays.
14. Provide this information to the caller.