To print a loan payoff quote, do the following:

1. In Xperience > Customer & Account Inquiry, search for the client by name, account number, CIF or TIN.
2. Click on the loan for which a pay off amount is requested.
   
3. Click the Payoff icon in the top menu bar or under Related Functions > Payoff.    
4. Enter the date the client is requesting for a full payoff.
   • Note: Make sure the date aligns with the arrival of the funds to CCB (either in person or by mail).
     
5. Click Submit New Date.
6. An Effective date submitted dialog box displays, click OK.
7. The total payoff amount is good through the date entered.
   • Note: Provide the client with the Per Diem. The Per Diem is the additional interest charge, per day, beyond the date entered.
8. Click Generate Payoff Letter to send the payoff letter to the Reporting Dashboard.
   

Clients can payoff loans in person at one of our CCB offices OR mail payoffs to the following:

• Capital City Bank
       Attn: Pay Off Dept 
       PO Box 900
       Tallahassee, FL 32302
   
• Capital City Bank
       Attn: Pay Off Dept
       3800 Esplanade Way, Suite 300
       Tallahassee, FL 32311