When to Use

Use this report to assist loan clients who make payments from external accounts that post to their loans but are then returned.

Be sure to pull the report BEFORE saying 'looks like insufficient funds'.

Locate Report and Reversal Reason

1. In Xperience > Products > Synergy > Find Reports.
2. Set the options as follows:
   1. Institution - 02 - Capital City Bank 
   2. Application - ACH
   3. Report - AC7060P RET&CORREC
   4. Date - Click the drop-down menu to choose Date Range.
      • Note: Date field defaults to All Dates.
   5. From - Enter the date 2 business days prior to the reversal date 
   6. To - Same date as From.
3. Click Search
4. Open the report and click the Search icon. 
5. Search by one of the following:
   • Loan payment amount (preferred)
   • Client's name
   • External account number
6. Once the transaction is located on the report, advise the client accordingly. 

Example

A client asks why they received a late notice when they believe the loan payment was made on time.

To assist the client do the following:

1. In Xperience locate the payment reversal line items to determine the reversal date.
2. Pull the AC7060P Synergy report as outlined in the Locate Report and Reversal Reason tab.
   
3. In this example pull the report date of 7/14/2020 because the reversal occurred on 7/16/2020. 
4. Search by one of the following:
   • Loan payment date
   • Client's name
   • External account number
   • If for any reason the transaction does not show on the report, search the reports using a larger time frame.