Clients with dormant accounts can request to close their account. To close a dormant account, do the following:

1. Identify the client in person.
2. In Xperience > Customer & Account Inquiry.
3. Search using the client name, account number, Client Identification File (CIF), or Tax Identification Number (TIN).
4. Click Document/Image Inquiry to view the signature card and verify the current account owner.
5. Review the client's current information and update accordingly:
   • Inquiry Identification Code - (Required)
   • Mailing address
   • Internal Revenue Services (IRS) address
   • Phone number(s)
   • Email address
   • Primary and Secondary Identification (issue and  expiration date)
6. Choose the correct Debit memo ticket:
   • Checking/Money Market – Checking/MMA Debit memo
   • Savings/Club account – Savings/Club Debit memo
7. Complete the following information legibly on the Debit memo:
   • Date
   • Title of account
   • Account number
   • Closing transaction code (39)
   • Closing amount
   • Approved by
   • Client's primary Identification Number (ID) number and expiration date
   • Client signature
8. Take the debit memo ticket to the teller line for offline transaction processing. Note: The item will reject the next day and appear on the unposted report.
9. If any supporting documentation is supplied by the client (for example: death certificate, Letters of Administration) place with the daily work for imaging. See Document Imaging Procedures for more information.
10. Deposit Services associates review the report and change the status of the account to closed account.