A dormant account is any demand, savings, or matured time deposit account (including deposits that are automatically renewable) that...
Fees are automatically charged to an account when it becomes dormant. Dormancy fees are charged per state as follows:...
Garnishments, Levies, Freezes, Subpoenas, and Search Warrants are legal documents that the bank must comply with when they are...
An escheated account is an account that is unclaimed or abandoned due to prolonged inactivity and the contents have...
Garnishments, levies, freezes, subpoenas, and search warrants are legal documents that the bank must comply with when they are...
Note: Do not make any claims or statements to the client about recovery of funds. When a client informs you...
Clients can reactivate a dormant account by working with an associate to complete a deposit ticket with the client's...
Clients can cash a check drawn on a dormant account. Checks cashed on dormant accounts are reviewed by a ...
Clients with dormant accounts can request to close their account. To close a dormant account, do the following: Identify...
Clients with dormant accounts can request to reactivate their account . To reactivate dormant accounts, do one...
In order to check the status of a client's account do the following: In Xperience > Customer & Account...
If you believe you have detected abuse, neglect, or exploitation of or by clients, promptly contact an associate in Transactional...
Abuse is any willful act or threatened act by a relative, caregiver, or household member which causes or is...
Neglect is the failure or omission on the part of a caregiver to provide the care, supervision, and services...
In the death of a custodian of a Uniform Transfer to Minor Account (UTMA), and if those involved want...
Note: Do not mail copies of the service event and supporting documentation to Deposit Services. Accept the notification of the...
There are provisions for the disposition of funds when the depositor dies without a will and had $5000 or...
If your are closing an account due to the death of the client, do the following: Review the account...
There are three exceptions to the standard EFT dispute documentation requirements: Unusual activity – If the activity with a...
Associates must begin the dispute process immediately upon receiving notification from a client regarding a wire dispute. Clients have 180 days...
Associates must begin the dispute process immediately upon receiving notification from a client regarding a wire dispute. Clients have 180 days...
Clients contact our offices to inquire on the status of a previously reported transaction dispute or to provide a...
Retain the error resolution and all supporting documents in the office for 30 days in a secure central area....
Clients have 60 days from the date of the statement listing the item to dispute the transaction. The Transactional...
Transaction Code Description 141 Bank 2 Bank Transfer Credit - DDA 144 Bank 2 Bank Transfer Debit - DDA...
For electronic fund transfers, if the client states that he/she did not complete the transaction, that it is fraud,...
If the client contacts you and states that he/she does not recognize the merchant or is inquiring on a...
Clients may contact our offices through a variety of communication channels. Depending on how the client initiated contact, do...
For disputes on debit card transactions, whether pinned or unpinned, totaling $25 or less, credit the clients account for...
Overview Associates must begin the Centrix Dispute Tracking process immediately upon receiving notification from a client regarding disputed transactions. The...
If the client decides to remove/drop/cancel a Centrix dispute, do the following: Click the Centrix Dispute icon located on...
A deposit account, with or without bonce protection, is placed into a charged-off status after 50 continuous days of an...
Charged-off accounts with positive balances are worked by Deposit Services. If an account is in the process of returning...
Charged-off accounts can receive Automated Clear Housing (ACH) credits which create a positive balance in the account. Clients can...
A deposit account, with or without bounce protection, is placed into a charged-off status after 50 continuous days of an...
You can reopen a charged-off personal, business, fiduciary, Demand Deposit Account (DDA), or savings account if the client pays the...
We must retain certain information regarding any wire transfer originated or received by CCB for a period of 5...