For disputes on debit card transactions, whether pinned or unpinned, totaling $25 or less, credit the clients account for the total amount of the dispute. If the transaction(s) are in a pre-authorization or memo post status, advise the client that credit can not be given until the transaction(s) hard post to the account. 

Disputes totaling $25 or more require a Centrix Dispute. See Creating a Centrix Dispute for procedures.

To credit the client's account for a dispute totaling $25 or less, do the following:

1. From the Customer & Account Inquiry screen, click Related Functions > Service Fees.
2. Click Today's Fees tab.
3. Click Add.
   
4. In the Fee Code field, use the drop-down arrow to choose E1 POSTING ADJUSTMENT.
5. Enter the Fee Amount.
6. Enter additional remarks in the space provided if applicable.
   • For example: Dispute, date of dispute, name of company/merchant.
7. Click OK.