A cashier's check can only be reissued or refunded if the original check is lost, stolen or destroyed. A client cannot dispute or change their mind once a casher's check has been sent to the payee.

Uniform Commercial Code (UCC) regulations require us to wait 90 days from the date of the check before we can process a stop payment on a lost, stolen, or destroyed cashier’s check. Once a stop payment is issued a new cashier's check can be processed. 

To issue a stop payment on a cashier's check, do the following:

1. Determine the identity of the client in person.
2. E-mail _ESRecon Group to determine that the cashier's check has not been paid. If it has already been paid, stop. You cannot reissue or refund a paid cashier's check.
3. Complete the Declaration of Loss Form as follows:
   1. Ask the client if the check was lost, stolen or destroyed (not fraud).
      • The client is signing an affidavit under perjury and cannot claim stolen if the client mailed or delivered the check to a third party as part of a fraud scheme.
   2. Obtain the answers to the question on the top of the form.
   3. Indicate if the claimant is the remitter or payee.
   4. Enter the date for the expiration of the 90-day waiting period.
   5. Obtain the claimant's signature and notarize the form.
4. Scan the Declaration of Loss form to _ESRecon Group for review and approval. 
5. Do not continue until you receive confirmation that the check has not paid from the ESRecon Group. 
6. Once you have confirmed the check has not paid, in Xperience > SilverLake > Streamline Platform Menu > Recall existing accounts from core.
7. On the Inquiry/Website Selection screen click OK. Note: The StreamLine Account Recall Selection screen displays.
8. From the Application drop-down menu, choose D DDA. 
9. Click Select.
10. In the Account Number field, enter 100005811.
11. In the Platform Type field, click the ellipsis for product options.
12. Select MO. 
13. Click OK until the Optional Record Items pane appears.
14. Select Stop Pay/Holds. 
15. Click OK 3 times.
16. Complete the following fields:

    • Line 5 - Verify Check Has Not Been Paid

      Click the ellipsis  to choose Y.

    • Line 20 - Date Placed

      Enter today's date.

    • Line 30 - Request Received 

      Click the ellipsis to choose B - By phone, I - In-Person, or O- Other.

    • Line 60 - Time Accepted

      Enter time.

    • Line 70 AM or PM

      Enter AM or PM accordingly.

    • Line 80 - Remarks (Reason)

      Enter one of the following:
      
      

      • Lost check
      • Stolen check
      • Destroyed check

    • Line 85 - Purchaser's or ACH Originator

      Enter the client's (purchaser's) name.

    • Line 95 - Stop Type - Single or Future

      Click the ellipsis to choose S Single.

17. Click Next Records.
18. Complete the following fields:
    • Line 100 - Expiration date - Leave Blank
    • Line 120 - Date of check
    • Line 140 - Amount of check
    • Line 150 - Check number high
    • Line 155 - Check number low
19. Click OK.
20. The Optional Records pane displays. Note: the optional record item Stop Pay/Holds now has an asterisk next to it, indicating that one or more items have a stop payment action current. 
21. Click Yes.
22. Click OK to create the stop payment record. Note: The Stop Payment Request form automatically prints.
23. Ensure the stop payment shows on the account under Stops/Holds. If the stop payment is not showing on the Cashiers Check DDA account 1, it did not upload. If this happens:
    •  Recall the account in account maintenance and upload the stop payment.
24. Complete the Stop Payment Request form.
25. To re-issue the cashier's check, see Issuing Cashier's Checks.  
26. On a Debit Memo ticket, complete the following information legibly:
    • Account name - Cashier's Check Demand Deposit Account (DDA) Account
    • Date
    • Original lost or stolen cashier's check #
    • Issuing office #
    • Purchaser name
    • New cashier's check number
    • Associate first initial/last name and extension
    • DDA Account number 100005811  
      
      

      Debit Memo Ticket Example
      
27. If a replacement check is issued, place the replacement cashier's check credit copy with the checking/mma debit memo in the teller work to run.
28. Assess the stop payment fee to the client's account using fee code SP STOP PAYMENT FEE.  See Assessing or Refunding Fees for procedures.