Sell money orders to Capital City Bank (CCB) clients only. Clients who purchase money orders with cash items or on-us checks, you can send to the teller line for processing. Otherwise, issue money orders to clients by completing Checking/Savings Debit Memo tickets. For applicable fees, see the Other Services and Fees brochure. 

If you are reissuing a money order after a stop payment was placed, E-mail _ESRecon Group to verify the money order has not been paid. Note: Clients must wait a minimum of 3 business days after the stop payment is placed before a replacement money order can be issued.

To issue a CCB money order using a Checking/Savings Debit Memo ticket, do the following:

1. Determine the identity of the client in person.
2. Complete the following information legibly on the appropriate debit memo ticket:
   • Date
   • Title of account - purchaser name
   • Client signature 
   • Money order number
   • Amount of money order
   • Fee
   • Approved by - associate name
   • Account number 
   • Total

     • Checking Debit memo example

       

     • Savings Debit memo example

       
       

3. Complete the following information on the Official Check Fees General Ledger Credit memo (pink):
   1. Date
   2. Money order number
   3. Offset entry - write debit memo
   4. Associate name
   5. Office number
   6. General ledger account number xxx 460450 6315 000
      • Note: Clients with a Private Client checking account are not charged a fee for Cashier’s Checks.

      • Official Check Fees GL Credit Memo Example

        

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4. In Xperience >  Products > Teller > Teller Menus > CCB Supervisor Menu > Print a Check.
5. Choose M2 Money Order then click Select. 
6. In the Amount field, enter the amount of the money order. 
7. In the Payee field, enter the payee name. Note: A money order is not required to have a payee and can be sold with the Payee field blank.
8. In the Remitter (purchaser) field, click the ellipsis and enter the client's last name, first name, account number, Tax ID, or CIF.
9. Click OK. The client name displays in the Work with Person Items section. 
10. Click the remitter's name and then click OK. 
11. From the Bank Customer drop-down menu, choose Yes. 
12. Load the money order paper into the appropriate printer.
13. Click Print. 
    
14. Ensure the client reviews the money order for accuracy.  
15. If the money order is for bank use (for example: close account payout, loan proceeds), an authorized associate signs the signature line and includes his/her 4-digit employee ID# beside his/her signature. See Official Bank Check Signature Authorization procedures.
16. If an authorized associate signature is not required, have the client sign the printed money order on the signature line.
17. Tear off the top portion of the money order (credit copy).
18. Give the client the original money order and client copy (center and bottom portion).
19. Stack the Official Check Fee GL Credit memo, the money order credit copy, and the Checking/Savings debit memo, and place them in the teller work to run.