Replacement (Reissue)

Clients who return a money order to the bank and ask for a replacement are charged a fee for the replacement money order. For applicable fees, see the Other Services and Fees brochure.

To replace (reissue) the money order, do the following: 

1. Verify the identity of the client by using one of the following:
   • Identification: CSC Phone Procedures
   • Clients in person
2. Obtain the following endorsement on the back of the original money order:
   • Client’s signature
   • Not Used for Purpose Intended
3. Prepare a replacement money order. See Issuing Money Orders for procedures.
4. Ensure the client reviews the replacement money order for accuracy. 
5. Have the client sign the printed replacement money order on the signature line.
6. Tear off the top portion of the replacement money order (credit copy).
7. Give the client the printed replacement money order and client copy (center and bottom portion).
8. Stack the official check fee GL credit memo, the money order credit copy, and the original money order with endorsement and place in the teller work to run.

Refund

Clients can return a money order to the bank and ask for a refund.

To refund a money order do the following:

1. Verify the identity of the client by using one of the following:
   • Identification: CSC Phone Procedures
   • Clients in person
2. Obtain the following endorsement on the back of the original money order:
   • Client’s signature
   • Not Used for Purpose Intended
3. Complete the following information on the appropriate checking/savings deposit ticket:
   • Date
   • Client name
   • Amount to be refunded (amount of original money order minus fee)
   • Client account number

1. Accompany the client to the teller line to process the refund. A deposit receipt is provided to the client.

Note: Only refund the original cost of the money order. Do not refund the money order fee.