A stop payment can be placed on a lost, stolen, or destroyed money order purchased by a client. The client must wait a minimum of 3 business days after the stop payment is placed before a replacement money order can be issued. Note: You must issue stop payments on money orders individually and can not stop payment on a range of money orders.

To issue a stop payment on a money order, do the following:

1. Determine the identity of the client in person .
2. E-mail _ESRecon Group to determine if the money order has been paid. If it has already been paid, stop. You cannot continue. 
3. In Xperience > SilverLake > Streamline Platform Menu > Recall existing accounts from core.
4. On the Inquiry/Website Selection screen click OK. The StreamLine Account Recall Selection screen displays.
5. From the Application drop-down menu, choose D DDA. 
6. Click Select.
7. In the Account Number field, enter 0131650411.
8. In the Platform Type field, select the platform type.
9. Select MO. 
10. Click OK until the Optional Record Items pane appears.
11. Select Stop Pay/Holds. 
12. Click Ok 3 times.
13. Complete the following fields:

1. Click Next Records.
2. Complete the following fields: 
   • Line 100 - Expiration date
   • Line 120 - Date of check
   • Line 140 - Amount of check
   • Line 150 - Check number high
   • Line 155 - Check number low
3. Click OK.
4. The Optional Records pane displays. Note: the optional record item Stop Pay/Holds now has an asterisk next to it, indicating that one or more items have a stop payment action current. 
5. Click Yes.
6. To create the stop payment record, click OK. The Stop Payment Request form prints. 
7. Ensure the stop payment shows on the money order account under Stops/Holds. Note: If the stop payment is not showing on the account, it did not upload.
   1. Recall the account in account maintenance and upload the stop payment.
8. Complete the Stop Payment Request form. Needs to open in new tab 
9. To re-issue the money order, see Issuing Money Orders. Note: The client must wait a minimum of 3 business days after the stop payment is placed before a replacement money order can be issued.
10. Complete the following information legibly on the Debit Memo ticket:
    • Account name - Money Order Demand Deposit Account (DDA) Account
    • Date
    • Original lost or stolen money order #
    • Issuing office #
    • Purchaser name
    • New money order number
    • Associate 1st initial/last name and extension
    • GL account number 0131650411 

1. Place the GL debit ticket in the teller work to run.
2. Assess the stop payment fee to the clients account using fee code SP STOP PAYMENT FEE.  See Assessing or Refunding Fees for procedures.