Retail associates can set up a sweep service for clients in person only.

When the client requests the sweep service over the phone, refer the client to an office or to the Client Service Center for assistance.

When the client requests the sweep service in person, do the following:

1. Verify the identity of the client.
2. Provide the client with an Overdraft Protection brochure. Discuss types of Overdraft Protection and answer any questions client may have.
3. Inquire on the existing account and relationship CIF(s), reviewing for current information and updating accordingly:
   • Inquiry Identification Code - required
   • Mailing address
   • IRS address
   • Phone number(s)
   • Email address
   • Primary and secondary identification information (for example: number, issue date, expiration date)
4. Recall existing account in Xperience > SilverLake > StreamLine Platform Menu > Recall Existing Accounts From Core > Click OK
5. From the Application drop-down menu, choose the applicable account type:
   • B = Safe Deposit
   • D = DDA
   • S = Savings
   • T = Time Deposit
   • X = Club Account
6. In the Account Number field, enter the current account number being revised.
7. Branch Number – This information automatically fills in.
8. In the Platform Type field, enter *MO. 
9. Click OK until you get to the StreamLine Account Maintenance screen with the option for Sweep records.
10. Mark the box for Sweep records and then click OK.
    
11. Complete the Sweep DDA Default Codes screen indicating the parent account, parent account type, child account, and child account type. 
    • Note: Both the parent account holder's name and the child account holder's name fill in with default information. 
12. Click OK.
    
13. Print the StreamLine form.
    
14. Have the client review the form for accuracy and obtain all required client signature(s) where indicated.
15. Upload the Sweep record.
16. Review the account in Xperience to verify the Sweep record was loaded correctly. 
17. Place documents not submitted via eSign with the daily work for imaging.

1. Verify the identity of the client by using one of the following:
   • Identification: CSC Phone Procedures
2. Discuss types of Overdraft Protection and answer any questions client may have. 
3. Inquire on the existing account and relationship CIF(s), reviewing for current information and updating accordingly:
   • Inquiry Identification Code - required
   • Mailing address
   • IRS address
   • Phone number(s)
   • Email address
   • Primary and secondary identification information (for example: number, issue date, expiration date)
4. Recall existing account in Xperience > SilverLake > StreamLine Platform Menu > Recall Existing Accounts From Core > Click OK
5. From the Application drop-down menu, choose the applicable account type:
   • B = Safe Deposit
   • D = DDA
   • S = Savings
   • T = Time Deposit
   • X = Club Account
6. In the Account Number field, enter the current account number being revised.
7. Branch Number – This information automatically fills in.
8. In the Platform Type field, enter *MO. 
9. Click OK until you get to the StreamLine Account Maintenance screen with the option for Sweep records.
10. Mark the box for Sweep records and then click OK.
    
11. Complete the Sweep DDA Default Codes screen indicating the parent account, parent account type, child account, and child account type. 
    • Note: Both the parent account holder's name and the child account holder's name fill in with default information. 
12. Click OK.
13. On the StreamLine New Account Entry screen, from each drop-down menu choose: 
    1. View/Print/Email Documents? Select Y - Yes.
    2. Upload Account? The system defaults to N-No. 
14. Click View Documents.  
15. Save Authorization For Automatic Transfer Service For Overdraft Protection document to computer
16. Click Continue Without Printing
17. Upload the Sweep record.
18. Review the account in Xperience to verify the Sweep record was loaded correctly. 
19. Submit Correspondence Request to _Bank Direct Chat to print and scan the Sweep record. See Correspondence Procedures for more information.

To cancel a sweep for a client, do the following:

1. Verify the identity of the client by using one of the following:
   • Clients in person
   • Identification: CSC Phone Procedures
2. In Xperience > Customer and Account Inquiry, search for the parent sweep account.
   • Note: If you are in or open the child account for the sweep, you can click Parent Account in the Banner Messages on the Account Inquiry tab.
     
     This opens the linked parent account that funds the sweep.
3. Click Related Functions > Document/Image Inquiry.
   
4. From the list of account documents, locate the ODP Authorization and double click to open it.
   
5. Print this form.
6. Have the client review the form and sign the Cancellation portion located on the bottom half of the form.
   
7. Scan the form to yourself to be uploaded to the Synapsys event.
8. Complete a Synapsys event to request the cancelation. 
   1. From the client's account page in Xperience, click CRM.
      
   2. Click New Events/Activities > Create New Event > Service Session > Deposit Services > DS - Cancel Automatic Transfer/ODP. 
   3. Click OK. 
   4. Complete the following fields:
      • Summary: Brief description of what you are requesting
      • Type of Transfer: Select Sweep ODP from the drop-down menu
      • Account Number/Type: Select the Sweep Parent Account number from the drop-down menu
        
   5. Click Add Attachment to add the signed form to the event.