What is Landport?

Landport is an internet-based work order management system that associates use to submit requests for repairs or maintenance at all of our locations. 

Capital City Bank (CCB) grants Landport access on an as needed basis depending on staffing and the size of your office. Typically a Client Experience Manager (CXM) and Lead Teller (LT) have access to this program. 

Email _GeneralServices@ccbg.com to request a new user log in ID. All new user log in requests must come from a Retail Delivery Manager (RXM) or CXM. For a list of Landport users in your office or department, please contact your manager.

Landport users report maintenance and repair requests and follow-up on all requests entered in a timely manner. The associate that opens the ticket is the primary contact for that issue until it is resolved. If you are going to be out on Paid Time Off (PTO), Family and Medical Leave (FMLA), or if you are switching offices, enter a secondary contact person in your notes.

Submit a Landport Ticket

1. From NetInterest > Links, click Landport Management Systems.
   • User ID: CCB email address
   • Password: 
2.  Do one of the following: 

   • Create New Maintenance Request

     1. Click Create Request.
     2. Click on the State, City and office location.
     3. Click one of the following:
        • Building Exterior
        • Building Interior
        • Equipment
     4. Use the drop-down menu to choose the Service Needed.
     5. Use the drop-down menu to select the appropriate Urgency.
        • See the Urgency Levels tab for details.
     6. Complete the Request Description field with the following:
        • Office
        • Contact name, number and job title
        • Detailed description of the incident.
          • Note: The more detail you can provide, the more information we can give the vendors. Not having complete information could cause delays in repairs or generate return trips costing the company more money.
     7. Click Submit Request. 

     Delete

   • Update/Close Ticket

     A ticket can only be closed out by management. In order for a manager to close out the ticket, the associate must give a detailed description of the work that has been completed.   

     Delete
   • Review status. 
     • Note: All open tickets display with the Request Number.
3. Actively work the displayed tickets until they are closed. 
   • Note: If you have moved offices or your phone number has changed, update your Landport profile by clicking Your Profile located on the left-hand side of the screen.  

Urgency Levels

Click on the accordions below for details about each Landport urgency level:

Repair Types

Below is a list of Repair Types to choose from when submitting a Landport ticket. It is important that you choose the correct category or we have to alter your ticket which could cause a delay in your repairs.