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Associate Resources

  1. Internal Applications

    Capital City Bank has a culture of tenure and you are encouraged to pursue positions of interest to build...

  2. Outside Employment

    Outside employment is an opportunity outside the Bank. If you start or maintain outside employment, make sure that these...

  3. Associate Accidents and Injuries

    Overview Under the Worker's Compensation Act, compensation for injury arising in the course of your employment is provided. This...

  4. Performance Reminder

    Managing performance efficiently and fairly requires consistent follow-up. To help you with this process, Expert Supervisor allows you to...

  5. Ordering Name Tags

    The Bank will provide  nametag to all associates free of charge upon hire or transfer to a different bank...

  6. Creating Personal Development Plans

    As an associate, create your personal development plan by doing the following: On the StarAccess home page, click Menu...

  7. Landport Management System

    What is Landport? Landport is an internet-based work order management system that associates use to submit requests for repairs...

  8. Retail Office Information

    At the beginning of each month Retail Support publishes a list with the most up to date information on...

  9. Logging Community Service Entries

    The Community Reinvestment Act (CRA) requires Capital City Bank to submit a report to the Federal Reserve of the...

  10. Xperience Install and Password Troubleshooting Instructions

    Install Xperience 5370Production The Xperience install process is tied to users and not the computer, therefore Xperience may need...

  11. Banking Terms & Acronyms

    Banking Terms Account A relationship involving credit established under a particular name, usually by deposit or loan. Account Balance...

  12. Accepting Cookies

    Why does a client need a Secure Access Code (SAC) each time he/she logs in to Online Banking? If...

  13. Being a Co-Star

    Congratulations, you've been selected to be a Co-Star! A Co-Star is a partner and a guide that helps new...

  14. Egress E-mail Encryption

    Overview Capital City Bank (CCB) employs safeguards to protect clients personal information at all times. Egress is a software...

  15. Zoom Best Practices

    Want to stand out in Zoom meetings? You'll need to know more than just how to set up your...

  16. UPS and Interoffice Shipping Procedures

    Capital City Bank associates can access a corporate UPS account to send items to the Services Center or to...

  17. Upgrading to Microsoft 365

    Microsoft 365 is a "product family of productivity software." It will replace current versions of Office programs, including Outlook,...

  18. Zoom Participant Guide

    Click each of the tabs below to learn how to participate in a Zoom session. Troubleshooting If something goes...

  19. Retail Associate Mileage, Meals, and Travel Time Policy

    Retail associates (traveler and non-traveler) that travel to attend training or to conduct Bank business are eligible to receive...

  20. Associate Code of Conduct

    Associate Code of Conduct CAPITAL CITY BANK GROUP, INC. CAPITAL CITY BANK OFFICER CODE OF CONDUCT ADOPTED BY CAPITAL...

  21. Mapping the J: Operations Drive

    Occasionally network drives are unmapped due to connectivity problems. This can happen whether you are in the office or...

  22. How To Use Cisco Phones

    Overview Capital City Bank (CCB) offices are equipped with Cisco 7841 Telephones. Read through this guide for instructions on...

  23. Reserving a Meeting Space with Outlook's Room Finder

    Capital City Bank (CCB)'s main meeting spaces have been added to Outlook's Room Finder. You no longer need to...

  24. Notary Procedures - Florida, Georgia, & Alabama

    Please note: The following educational material is presented by American Society of Notaries as a service to Capital City...

  25. Payroll

    Capital City Bank associates are paid on the 15th and 28th of each month. If either of those dates...

  26. Paid Time Off (PTO)

    The Paid Time Off (PTO) policy combines traditional and sick leave plans into one flexible pool of hours. You...

  27. Spanish Phrases for General Use

    Listed in the accordions below are a list of select useful terms and phrases to help you better assist...