Overview

Capital City Bank (CCB) employs safeguards to protect clients personal information at all times. Egress is a software package added to Microsoft Outlook that helps ensure secure delivery and viewing of email and attachments. Egress also protects against email data loss and reduces the chance of incorrect recipients by detecting anomalous recipients and flagging the email risk level. 

Egress automatically prompts for you to encrypt an email if the content of the subject line, body of the email or attachment contain non-personal information (NPI). NPI includes:

• Client's name
• Address
• Full account number
• Complete Social Security Number 
• Complete credit/debit card numbers

Encrypt emails when the email contains bank proprietary information or the attachment is a .pdf document with bank proprietary or client non-personal information. 

First Time Accessing Egress

Egress is a software package added to Microsoft Outlook that helps ensure secure delivery and viewing of email and attachments. Once installed, the first time you open Outlook you are prompted to sign in.

Enter your network credentials. Anytime your network password changes, you will be prompted for a log in the first time you open Outlook.

 Protect - Encryption

Egress automatically prompts for you to encrypt an email if the content of the subject line, body of the email or attachment (other than .pdf) contain non-personal information (NPI). 

To send an encrypted email, even if a prompt is not received, click the Lock icon in the top left coroner of a new email.

Choose one of the following protection labels:

 Attach Large Files

Egress allows large files to be securely attached to emails. Egress automatically encrypts emails that contain 20MB+ attachments and has no upper limit in size. Recipients are provided a link to access the file from Egress. 

To attach large files, do the following:

1. In Outlook, click New Email.
2. Click Attach Large Files. 
3. Drag and drop files or click Select Files in the area displayed.

 Prevent

To protect against email data loss, Egress uses machine learning technologies to model user relations and detect anomalous recipients in real time to avoid a possible damaging data breach. 

When composing a new email or replying to an email, the Prevent feature alerts you to potential issues. 

If there is no risk, the icon stays green and no further notification is received. If Egress notices something unusual or risky, the icon turns red and asks you to verify (or override) the information.

Situations that may prompt the prevent tool to activate:

• Selecting Reply All to a large group
• Sensitive information is detected
• Misspelling an email address
• Emailing someone you have never corresponded with before
• Sending to a newly created domain 
• Sending to an email address that you normally would not (for example: cccbg.com instead of ccbg.com)

 Sent Packages

The Sent Packages feature allows access to the Egress Administration Panel where you can do the following for emails sent using one of the Egress protection labels:

• View all emails sent using Egress. 

• Revoke a message.
  • Allows you, the sender, to make an email  inaccessible by the recipient.
• Set a specific timeframe for access to the secure email. 
  • The recipient only has access to the message during the timeframe entered.

To log in to Egress, do the following:

1. In the Egress ID field, enter your ccbg.com email address.
   • The password box disappears.
2. Click Sign in with SSO.  
3. Enter your network credentials on the SSO page. 
4. Click Log In.
   • The Egress Administration Panel displays.
5. Click on a message to do the following:
   • Revoke a message
     • Allows you, the sender, to make the email inaccessible by the recipient.
     • Use the Status drop-down menu to choose Revoked.
   • Set a specific timeframe for access to the secure email. 
     • The recipient only has access to the message during the timeframe entered.