By Mail

Do the following:

1. Determine the client's needs.
2. Verify the client's mailing address. 
   • Note: If the client has updated his/her address recently, wait 10 business days before mailing the correspondence. 
3. Assess any fees related to the request.
   • For a list of fees related to correspondence requests, see the Fees tab. 
   • The Direct Banker is responsible for assessing the fees related to a clients request to receive documents, NOT the correspondence associate. 
4. Research and download the requested documents or images. 
5. Submit the request using the Correspondence Quick Step set up in Outlook. 
   • Make sure to attach any requested documents.

Delete    

By Online Banking Services (BOL)

Do the following:

1. Determine the client's needs.
2. Assess any fees related to the request. 
   • For a list of fees related to correspondence requests, see the Fees tab. 
   • The Direct Banker is responsible for assessing the fees related to a clients request to receive documents, NOT the correspondence associate. 
3. Research and download the requested documents or images. 
4. Submit the request using the Correspondence Quick Step set up in Outlook.
   • Make sure to attach any requested documents.

Delete       

By Fax

Do the following:

1. Discover the client's needs
2. Inform the client that they must send written authorization stating: 
   • What they want 
   • Where and how they want it sent
   • Account number 
   • Last 4 of their Social Security Number 
   • A PHYSICAL signature
3. Send a request to Correspondence to send a Secure Online Transfer (SOT) link to the client's email. 
4. Once client returns SOT, correspondence will assess the fees and send what's requested to the client via fax. A wrap up in Finesee will be added. 

Delete

By Email

Do the following:

1. Determine the client's needs .
2. Inform the client that they must send written authorization stating: 
   • What they want 
   • Where and how they want it sent
   • Account number 
   • Last 4 of their Social Security Number 
   • A PHYSICAL signature
3. Send a request to Correspondence to send a SOT link to the client's email.
4. Once client returns SOT, correspondence will assess the fees and send what's requested to the client via a secured email.  

Note: indirect loan only clients can have documentation emailed with no written request as long as going to the email address on file.

Delete

Send to a Third Party

Do the following:

1. Determine the client's needs .
2. Inform the client that they must send written authorization stating: 
   • What they want 
   • Where and how they want it sent 
   • Account number 
   • Last 4 of their Social Security Number 
   • A PHYSICAL signature
3. Send a request to Correspondence to send a SOT link to the client's email. 
4. Once the SOT is returned, correspondence will assess the fees and send the requested information. A wrap up will be added in Finesee.

Delete

Client Needs to Send Information Securely

Note: This is for requests that are for account changes that require written permission to complete, such as reactivating dormant accounts or certain closings.

Do the following:

1. Address the client's needs.
2. Inform the client that they must send written authorization stating: 
   • What they want 
   • Where and how they want it sent 
   • Account number 
   • Last 4 of their Social Security Number 
   • A PHYSICAL signature
3. Send a request to Correspondence to send a Secure Online Transfer (SOT) link to the client's email.
4. Once the client returns the SOT, correspondence will handle charging fees and sending the requested information. A wrap up will be added in Finesee once this is done.

Delete