Clients can reorder cards using their existing card number if their card has been destroyed or damaged. They can also reorder cards if they have changed their name. Note: Client Name Change must be completed before the reorder process. The existing card continues to work until the new card has been activated. Once the new card is activated, the former card is deactivated.

Note: If a client is requesting a card order/re-order by Phone and the banner message indicates a recent address change has been completed for the client, the client must wait 10 days from the date of the address change before the card can be ordered/re-ordered. Click on related Functions and view Maintenance History. Advise the client that they may visit an office to be identified in person and obtain an Instant Issue debit card.

1. Identify the client.
2. Verify the client's CIF number(s).
3. If the reorder is due to a client name change, follow the Change Name procedures.
4. Verify the client’s Reg. E choice. 
5. Discuss the Reg. E Opt-In/Opt-Out regulation, if necessary. 
   1. In Xperience > SilverLake > StreamLine Platform Menu. 
   2. Choose ATM Card Maintenance.
      
       
   3. Enter search criteria and click OK.
      • Note:  The Card Number field can hold the complete card number or the last 8 digits of the card number.
6. On the Work with Cardholders screen, choose the account you want to work with and click Change.
7. On the Change Cardholder Information page, in the Card Category field, click the ellipsis to choose DIC.
8. In the Card Status field, click the ellipsis to select R-Reorder Card, and click Select.
9. When you return to the Change Cardholder Information page, click OK. 
10. On the Change Expiration Date page, click Accept. The date automatically populates.
11. In the Card Reorder Fee field, select Yes. The $10.00 fee appears by default. 
12. Click OK.
    1. If needed, waive the Debit Card Reorder fee.
13. When the Fields dialog box appears, click OK.
14. The Work with Cardholders page appears with the Status field now displaying Re-order.