Congratulations, you've been selected to be a Co-Star!

A Co-Star is a partner and a guide that helps new associates build a foundation of knowledge.  They partner with managers to deliver a consistently positive onboarding experience. and they are the go-to resource for new associates throughout their onboarding and new-hire period. 

You were identified as someone with strong knowledge and skill with the tasks a new associate will complete, but also for your ability to be approachable when a new associate has questions or wants to talk through situations or challenges that might arise during the learning process. You will be an invaluable resource for the new associate during their new hire period. 

The Co-Star is a short-duration role confined to a new associate's onboarding period.  As a Co-Star, you will be a resource, provide direction during shadowing time, and demonstrate our service standards for the new associate.  While this opportunity does not come with a pay increase it is an excellent opportunity to develop and refine your leadership ability. 

Your Role as a Co-Star

• To be the first link in the associate's internal network.
• Help the associate feel welcome and comfortable asking questions.
• Model our culture and service standards.
• Review the systems, processes, and resources that the associate will use in their new role.
• Share knowledge, tips, tools, and techniques during shadowing time.
• Provide the new associate with a reliable, ongoing, single-point-of-contact for questions about work processes.

Co-Star's Onboarding Activities

You, the Co-Star, are a vital part of the first few days of onboarding for new associates.  You will lead the following tasks:
See Onboarding New Associates