Development Timeline

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New Hire Compliance

Banks are highly regulated and our associates must understand the policies, procedures, and regulations in place to protect us and our clients. As an organization, we also have standards that define how we do things around here. To help new associates gain this knowledge, they are assigned specific compliance courses in StarU Online that must be completed within a specific time period - usually within 30-90 days or before the end of the calendar year. 

All new associates, regardless of department, are assigned these learning plans: 

• Welcome to Capital City Bank
• Corporate Security Basics for New Hires
• BSA/AML: Complying with BSA for New Hires
• Compliance for all CCBG New Associates or Compliance for all CCBG New Managers 

Ideally, these learning plans are completed within the first week, as a part of onboarding. Depending on the department and position, new associates are assigned additional compliance courses. 

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For Retail Delivery Positions

Our retail delivery associates work directly with clients in retail officers, on the phone, or through chat or ITM in the Client Service Center. Not only are they assigned additional compliance courses, but they also receive extensive position-specific e-learning and training time with a StarUniversity trainer. 

 All new retail delivery associates, regardless of position, are assigned these courses and learning plans:

• Robbery and Bank Security
• New Associate 90 Day Compliance for Deposits
• Deposit Compliance for New Hires
• BSA Development Suite (General)
• First Line of Defense (FLOD)

Refer to the chart to learn about the specific training that is assigned by position. 

Retail Office Associates
Position	Additional Compliance	Position Specific
Teller	Reg E Suite 5 for New Hires	Teller School Pre-work, live (or virtual) class time, post-work activities, and final assessment
Personal Banker	Reg E Suite 3 for New Hires Wires Compliance for Input	Personal Banker School Pre-work, live (or virtual) class time, post-work activities, and final assessment
Universal Associate and Traveling Support Associates	Associates will follow the training plan for the position (Teller or Personal Banker) that they are most needed to impact staffing for their office/region.
Lead Teller (LT)	Reg E Suite 5 for New Hires	Retail Leadership Standards LT Session with Human Resources Operational Training with a LT Advisor Teller School, if applicable Pre-work, live (or virtual) class time, post-work activities, and final assessment Management Practices
Client Experience Manager (CXM)	Reg E Suite 3 for New Hires Wires Compliance for Input	Retail Leadership Standards Operational Training with specialized Co-Stars Personal Banker School, if applicable Pre-work, live (or virtual) class time, post-work activities, and final assessment Management Practices
Regional Experience Manager (RXM)	New Associate 90 day Compliance for New Lending Lending Compliance for New Hires Reg E Suite 3 for New Hires Reg Z Suite 1 for New Hires Wires Compliance for Approvers	Retail Leadership Standards Operational Training with specialized Co-Stars Personal Banker School, if applicable Pre-work, live (or virtual) class time, post-work activities, and final assessment Management Practices
Client Service Center and Virtual Banking
Position	Additional Compliance	Position Specific
Bank Direct	Reg E Suite 6 for New Hires	Direct Banker School Instructor-led training for Direct Bankers
Bank Direct (CMD, Mgr, etc.)	New Associate 90 Day Compliance for Lending Lending Compliance for New Hires Reg E Suite 6 for New Hires	Direct Banker School Instructor-led training for Direct Bankers Operational training with specialized Co-Stars Management Practices, if applicable
Virtual Banker	Reg E Suite 6 for New Hires	Operational training with specialized Co-Stars

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For Revenue Positions

Our revenue positions range from Metro to community markets and from Commercial Real Estate and specialty lending to Auto Finance, Investment Services, Trust Services, Treasury Management, and Wealth. These associates are assigned additional compliance courses based on their department and title, in addition, they receive extensive position-specific training time with specialized Co-Stars throughout the Bank. 

See Revenue Team Onboarding Plan

Note: Lending Administrative Assistants have a position-specific learning plan. Contact StarUniversity to enroll. 

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For Operations Positions

Our Operations departments support the associates that work directly with clients. These positions range from Human Resources to Network Operations and include StarUniversity, Project Management Office, all bank operations teams, Application Services, General Services, and Corporate Security. These associates are assigned additional compliance courses based on their department and title, in addition, they receive extensive position-specific training time with specialized Co-Stars within their department. 

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