System Security Application

As an authorized manager, use the System Security application to complete System Access Request forms for associates in your department(s). 

Do the following:

1. Launch Google Chrome.
2. Navigate to SJFC.CCBG.COM (Note: Uppercase is required.) The dialog box below displays.
   
3. Enter your network credentials.
4. Click Sign In.
   Note: Be careful. Entering the wrong password can lock you out of your network account. 
5. On the Welcome page, click the button for your role.
   
6. Click the button matching your associate's need. See additional tabs for further information.

New User

To request adding a new user to the system for a new associate in your department(s), do the following:

1. If you are not the manager to notify, then clear the Manager to Notify field and enter the manager name.  
2. In the Associate's First and Last Name fields, enter the associate's name. 
3. In the Date of Hire field, enter the associate's date of hire. 
4. If this associate is a temporary user (90 days or less), check the box below Last Name.
5. In the SJFC/Description field, enter the new associate's SJFC.
6. In the Office Location field, enter his/her office location.
7. If the associate needs VPN access, check Allow VPN Access.
8. In the Comments field, enter any additional comments as needed.
9. Click Submit to send the request to Application Services for processing.

Name Change

To request a name change for your Associate, do the following:

1. Enter the associate's user ID.
2. Click Submit. The following fields fill in: 
   • Associate's First and Last Name 
   • Date of Hire 
   • Current SJFC / Department 
   • Office Location
3. Complete the rows under the New Associates Name Column. (Note: Middle Name is optional.) 
4. In the Comments field, enter any additional comments as needed.
5. Click Submit to send the request to TSS for processing.

Authorize Role Change

Note: You can add multiple requests using this form.

To request a change to a current SJFC application's role in your approved department(s), do the following:

1. Edit one or both of the following fields as needed:
   • Effective Date  
   • Manager to Notify 
2. In the SJFC/Department field, select the SJFC that needs the application role change.
3. In the Application field, select the application that needs a role change.
4. From the Requested Role drop-down menu, select the role in that application.
5. In the Current Role field, enter the current role of the SJFC or application. 
6. In the Enter your reason for the changes here field, enter comments as needed.
7. Click Submit to send the request or requests to Corporate Security for approval.

User Transferring Department/Position

To request a change to your associate's department or position, do the following:

1. In the Please Enter the Associates ID field, enter the associate's user ID. The following fields will populate:
   • Authorized Managers User ID
   • Associate's First and Last Name
   • Date of Hire
   • Current Associate SJFC/Department
   • Office Location
2. Edit the Manager to Notify field as needed.
3. Under the New Associate SJFC/Department section, from the drop-down menu and select the new SJFC.  
4. If the new SJFC/Department needs VPN, check Allow VPN Access.
5. Under Office Location, select the office where the Associate will be located.
6. If the associate needs a temporary second ID to assist with his/her department while transferring to a new SJFC/Department, select User needs second access for a period of time. The system creates a second user ID (the current user ID followed by 2). Enter an expiration date 90 days or less from the current date. 
7. In the Comments field, enter any additional comments as needed.
8. Click Submit to send the request to TSS for processing.

Multi SJFC

To request a temporary second ID for your associate do the following:

1. Enter the associate's ID. The following fields will populate:
   • Authorized Manager User ID
   • Associate's First and Last Name
   • SJFC / Department
   • User ID
   • Date of Hire
   • Office Location
2. Edit the following two fields as needed:
   • The Effective Date 
   • Manager to Notify 
3. The system creates a second user ID named the associate's current ID followed by 2 under the Multi SJFC Information section.
4. From the Second SJFC drop-down menu select the requested second SJFC. Add a date of 90 days or less of current date.
5. In the Second SJFC Location, select the location where the associate will be working.
6. In the Comments field, enter any additional comments as needed.
7. Click Submit to send the request to TSS for processing.

Location Change Only

To request a change to your associate’s location, do the following:

1. Enter the associate's ID. 
2. Click Submit. The following fields will populate:
   • Authorized Manager User ID 
   • Associate's First and Last Name 
   • SJFC/Department 
   • User ID
   • Date of Hire  
3. Edit the following fields as needed:
   • Manager to Notify 
   • Effective Date
4. From the Location Information drop-down menu, choose the associate’s new location.
5. In the Comments field, enter any additional comments as needed.
6. Click Submit to send the request to TSS for processing.

Extend Delete Date for Temporary/Multi-SJFC User

To request an extension to the associate's second ID/SJFC date, do the following:

1. Enter the associate's ID.  
2. Click Submit.
3. The following fields will populate: 
   • Authorized Manager User ID 
   • Associate's First and Last Name
   • SJFC/Department 
   • User ID 
   • Current Delete Date 
   • Date of Hire  
4. Edit the following fields as needed:
   • Manager to Notify 
   • Effective Date fields 
5. In the Expiration Date field, enter a date 90 days or less from the current date.
6. In the Comments field, enter any additional comments as needed.
7. Click Submit to send the request to TSS for processing.

Query Access

To request query access for your associate, do the following:

1. Enter the associate's ID.
2. Click Submit.
3. Edit the following fields as needed:
   • Effective Date 
   • Manager to Notify 
4. The following fields will populate:
   • Associate's First and Last Name 
   • User ID
   • SJFC/Department
5. If the associate needs query access, check Query Access.
6. If the associate needs permission to download the data from a query, check ODBC.
7. In the Comments field, enter the specific need for query and/or ODBC access. 
8. Click Submit to send the request to Corporate Security for approval.

Note: The associate will receive an email from no-reply@ccbg.com with the subject Security Exception Request - Need Acknowledgment. The associate must click the link in the email and accept the security acknowledgment to obtain query access or ODBC access.

Other

To make other requests besides those listed on the Welcome page (For example: VPN Access, reinstate Jack Henry Access), do the following:

1. Enter the associate's ID. 
2. Click Submit.
3. Edit the following fields as needed:
   • Effective Date
   • Manager to Notify 
4. The following fields will populate:
   • Associate's First and Last Name 
   • User ID
   • SJFC/Department
   • Date of Hire
   • Office Location 
5. If the associate needs VPN access, check Allow VPN Access. 
6. In the Comments field, enter any other requests (For example: need to reinstate Jack Henry Access). 
7. Click Submit to send the request to TSS for processing.