Loan extensions give clients the opportunity to defer a payment to the end of the loan. A fee is collected for all deferred payments.

Loan extensions can be offered year-round to clients who meet all qualifications. 

If a client is requesting an extension on a mortgage, connect the client to the Collections Manager.

If the client is requesting an extension on a loan, do the following:

1. Identify the client.
2. In Xperience > Customer & Account Inquiry
3. Search for the client by: 
   • Loan account number
   • CIF#
   • Client name and the last 4 of their SSN
4. Verify all client contact information, especially the email address.
5. Determine if the client qualifies for a loan extension. 

   • Qualifications

     Loan extension qualifications are:

     1. Loans MUST be be at least 1 year old with 12 consecutive payments
        • Note: Skip-a-pay does NOT count as a payment. Client must have 12 consecutive payments after a skip-a-pay to be eligible for extension.
     2. Clients can have NO MORE than 1 extension per year from the date of the last extension. 
     3. Clients can have NO MORE than 3 extensions in the lifetime of a loan
        • Note: Skip-a-pay does NOT count as an extension in the lifetime of the loan.
     4. Loan CAN NOT be 30 or more days past due

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6. Review the account to determine if ALL qualifications are met.

   To review an account for loan extension qualifications, do the following

   1. In Xperience > Related Functions > History.
   2. Count the number of payments made to ensure qualification. 
      • Note: There must be 12 consecutive payments. Client must have 12 consecutive payments after a skip-a-pay to be eligible for extension as well. 
   3. To view the number of extensions granted in the previous year, do the following:
      1. On the Account Inquiry tab, click All Fields.
      2.  In the Description field, type Extension.
   4. To view the number of extensions granted in the life of the loan, do the following:
      1. On the Account Inquiry tab, click All Fields.
      2. In the Description field, type Extended. 
         • This displays how many extensions the client has received for the life of the loan.
   5. To determine if the loan is past due, do the following:
      1. On the Account Inquiry tab, click All Fields.
      2. In the Description field, type Past Due. 

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7. If all 4 qualifications are NOT met, inform the client they do not qualify for an extension at this time and explain the qualification(s) not met.
8. If all 4 qualifications are met, do the following: 
   1. On the Account Inquiry tab, locate the name of the loan officer.
   2. Email a screen shot of the account page to the loan officer. Note: for Indirect Auto loans or loans assigned to Central Underwriting (no officer) e-mail _CentralUnderwriting@ccbg.com.
9. If the extension is approved, the officer emails you a complete Extension Form. 

   • Office

     Once you receive a completed Extension Form, do the following:

     • Obtain signatures from ALL named persons on the loan.
       • Ensure the agreement is signed by a Lender.
     • Collect the fee
       • Run the fee with a credit to Loans In Process (LIP) GL ticket. Ensure a copy of the LIP entry is included with the extension.
       • Send the original completed extension form, using interoffice mail, to Loan Servicing - Input.
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   • CSC

     • Provide the form to correspondence.
     • Advise the client that they will receive an email containing the Loan Extension Form.
       • ALL named persons on the loan MUST sign the form.
       • Completed forms must be returned by mail or to a local office WITH the fee.

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   • Fee

     Size of loan	Fee
     under $10,000	$50.00
     Above $10,000	$100.00

     Loan extension fees are run with a credit to the LIP GL and a copy of the ticket must be sent with the extension to Loan Servicing.