Over Limit Orders
If the office's order is over limit, place and approve the order in C3, then e-mail a screenshot of the order to _SupportU.
Order Errors
If an error is identified after the order has been placed on-line:
- Call Retail Support and provide the following:
- Office name
- Office number
- C3 Financial order ID Number
- DO NOT call US Bank.
Special Client Requests
At times, clients will request special currency, such as new bills or specific coins. If so, call Retail Support as soon as you are aware of the request.
DO NOT call US Bank.
Office Cash Order/Deposit Form
The Office Cash Order/Deposit Form is NOT required to be completed. Offices may use this form, if they choose to record cash order and deposit information. If used, attached it to your vault records.
Bank Holidays
Orders are placed 2 days prior to the delivery date. A holiday DOES NOT count as 1 of the 2 days.
When the bank is closed on a day you normally place a US Bank order, place the order the business day prior to the day the bank will be closed.
When the bank is closed on a day you normally receive a US Bank order, the order should be delivered the following business day.
If you have a deposit that needs to be picked up and no order to be delivered, special arrangements must be made. As soon as you know you will have a deposit, notify Retail Support. Associates can call their Loomis hub to let them know they have a pick-up.
Note: Adjustments may be made to holiday delivery schedules based on Loomis availability and will be communicated to the office by Retail Support.