Opening the Account

On the StreamLine New Account Entry page, do the following:

1. In the Branch field, enter Branch number. 
2. From the Application drop-down menu, choose D - DDA.
3. In the Platform Type field, click the ellipsis for product options.
4. Select the product type.
5. Click OK.
6. In the Account Number field click to populate an account number and click OK. The first CIF pulled into an account will always be the primary so double-check the relationship codes to ensure you’re pulling in the correct person or entity first. 
7. Enter Client's Name (LAST name FIRST name), CIF # or TIN and click OK. 
8. Xperience displays the following message: Existing Customer found. Click to Select. 
9. Click Select.
10. Review the CIF information and update accordingly.
11. If the client will be using an alternate mailing address, make the appropriate selection and enter information accordingly. For more information see the Alternate Address tab under Address Changes.
12. Click OK.
13. Delete the client name in the Short name, CIF or TIN number field.
14. Click OK.
15. On Deposits Master screen click to add an Account Officer Code if required.
16. Click OK.
17. Title the Account in the Customer Details fields. {Client's name} auto-populates in the Customer Name field. 

18. Line 1 Is this a New Account?

    1. Click the ellipsis.
    2. Select Y Yes.

19. Line 2 Reg E ATM/OD Opt-in Flag

    For more information see Regulation E.  

    1. Click the ellipsis.
    2. Select one of the following:
       • A ACCEPT/OPT In 
       • D DECLINE

    
    

    Note: When opening an EP - Empower Checking or EV - Evolve Checking account, this line defaults to I - Ineligible and cannot be amended.

20. Line 20 Class Code 

    1. Click the ellipsis.
    2. Click Next Records.
    3. Choose I INDIVIDUAL.
    4. Click Select.

21. Line 30 Initial Deposit Amount

    1. Enter the amount the client will deposit. Note: Initial deposit must be either $50 (or $10 for Empower Checking) in cash or in approved checks. This information prints on the signature card.

22. Line 45 Primary CIF Inquiry Code

    Enter this code when building the CIF. If the field is blank, ask the client to choose an Inquiry ID Code.

23. Line 160 Marketing Code

    1. Click the ellipsis.
    2. Select appropriate code (for example: BB Billboard, CA Consumer Deposit Acquisition, RF Referral, Friend, Family, FB Facebook).
    3. Click Next Records.

24. Line 990 Source of Funds

    1. Click the ellipsis.
    2. Choose one of the following:
       • G Existing Client – New $ Bank
       • G1 Existing Client – Existing $
       • 1N New Client
    3. Click Select.

25. Click OK. 
26. Verafin launches in a new window. Complete all questions.
27. Xperience displays a message indicating all fields have been verified.  
28. Click OK.

29. Line 10 Ownership of Account

    1. Click the ellipsis.
    2. Click Next Records.
    3. Select one of the following:
       • S SINGLE-PARTY ACCOUNT (Florida/Alabama)
       • I INDIVIDUAL (Georgia)

30. Line 120 If NEW Account, was the Verafin Questionnaire completed?

    • If creating a new account, enter Y - Yes.
    • If revising an account, enter N - No.

31. Line 140 If Revised Account, was CIF and Verafin Questionnaire completed?

    • If creating a new account, enter N - No.
    • If revising an account, enter Y - Yes. 

      
      

32. Line 260 Is this a Business Account Type?

    1. Click the ellipsis.
    2. Select N NO.
    3. Click Select.

33. Line 265 Is Business a Foreign Entity?

    1. Click the ellipsis.
    2. Select N NO. 
    3. Click Select.

34. Line 270 Is this a Fiduciary Account Type?

    1. Click the ellipsis.
    2. Select N NO. 
    3. Click Select.
35. Click OK. 
36. Xperience displays a message indicating all fields have been verified. 
37. Click OK.

38. Line 10 Rights at Death (FL/AL) / Revocable Trust or Pay on Death (GA)

    1. In Georgia, leave this field blank.

    2. Florida and Alabama only, click the ellipsis.

    3. Select S - Single Party Account OR SP - Single Party Acct with Pay on Death.

39. Line 20 MSG: Name or Names of Beneficiaries

    If the client will be adding a POD, do the following:

    1. Click the ellipsis.
    2. Select Y YES. 
    3. Click OK.  

    Delete

40. Line 40 (FL/AL)/Line 130 (GA) Do you have additional Signers?

    1. Enter N unless there are more than 4 signers.
    2. Click OK.

    Delete
41. Enter beneficiary information as follows:
    • First name (required)
    • Last name (required)
    • Date of birth (required)
    • At least the last 4 of SSN (optional)
    • Relationship for all beneficiaries (optional)
42. Click OK twice. 
43. Xperience displays a message indicating all fields have been verified. 
44. Click OK.
45. On the Optional Record Items screen, select all that apply:
    • AFT records
    • Sweep records
    • ATM (Passport) 
    • Messages
46. On the StreamLine New Account Entry screen, from each drop-down menu choose: 
    1. View/Print/Email Documents? Select Y - Yes.
    2. Upload Account? The system defaults to N-No. 
       1. Click View Documents.  
       2. In the View Order box type 1 for the Signature Card to review the signature card for accuracy prior to uploading the account. 
    3. Another account for these customers?
       1. Select N - No. 
       2. If there are no more accounts to be opened for the client click OK. 
       3. If the client wishes to open another account (for example: Savings) select Y - Yes. 
47. Click OK. 
48. From the Submit to eSign drop-down menu select B - Both eSign and Print for Print Selection items.  
49. Click OK. A new window opens for eSign. See eSign for more information.
50. Verify the information under the Backup Withholding Certifications section. 
51. Certify the TIN of the primary owner.
52. Ensure all documents are signed.
53. If the client registered for Online Banking, advise the client that he/she will be required to accept the Online Banking Terms & Conditions when first logging in to Online Banking.
54. Give the client the welcome packet and all required disclosures and brochures including the Terms and Conditions brochure, the Services and Fees brochure, Truth-in-Savings Disclosure, and Truth-In-Savings Addendum. 
55. Review the materials with the client. 
56. Give a copy of the signature card to the client.
    1. Ensure the client reviews the signature card for accuracy of the information he/she has provided and acknowledges receipt of a completed copy of the form.
    2. For Florida accounts, ensure the client initials the Ownership and Rights at Death Sections.
57. If all documents have been signed via a eSign upload account, submit them using eSign. Any documents not submitted through eSign place with the daily work for imaging following the Document Imaging procedures.  
58. For a resolution, do the following (not every account has a resolution):
    1. Have the client verify all information on the resolution.
    2. If a secretary for the business is designated in the provided legal documents, have him or her sign the resolution in the fields indicated. 
    3. Have the designated signers complete the Powers Granted section to indicate that those designated by legal documents or the supporting affidavit have the authority to perform the following acts:
       • Endorse checks and orders for the payment of money
       • Make withdrawals 
       • Transfer funds on deposit with CCB
59. If the client wants checks, order new checks in Streamline. The client’s account will be automatically debited in three to four weeks. NO checks for Empower Checking
60. Accept the opening deposit from the client, which must be either $50 (or $10 for Empower Checking) in cash or approved checks. Note: For opening deposits made by check(s), see place a new account hold.  
61. Complete the appropriate credit memo ticket for the following accounts:
    • Checking/money market account – Checking/MMA credit memo.
    • Savings/club account – Savings/club credit memo.
62. Complete the following information legibly on the credit memo:
    1. Date
    2. Title of account
    3. Account number
    4. Tran. code
    5. Client's initial deposit
    6. Approved by
63. Write the client's initial deposit legibly above the account number.
64. Take the credit memo ticket to the teller line with the new account deposit.
65. The teller completes the deposit transaction and provides a receipt to the client.

    
    

With Convenience Signer

Convenience signers can make deposits and withdraw funds from the account, but cannot close the account. See convenience signer for more information. 

Note: A convenience signer can ONLY be added to a single party account in Florida and Georgia. Alabama does not allow for convenience signers on accounts.

On the StreamLine New Account Entry page, do the following:

1. In the Branch field, enter Branch number. 
2. From the Application drop-down menu, choose D - DDA.
3. In the Platform Type field click the ellipsis for product options.
4. Select the product type and click OK.
5. In the Account Number field click the ellipsis to populate an account number and click OK. The first CIF pulled into an account will always be the primary so double-check the relationship codes to ensure you’re pulling in the correct person or entity first.

6. Convenience Signer Relationship Code

   • P -Primary (Marion)
   • Q - Convenience Signer (Convenience Signer)
7. Enter Client's Name (LAST name FIRST name), CIF # or TIN and click OK.
8. Xperience displays the following message: Existing Customer found. Click to Select. 
9. Click Select.
10. Review the CIF information and update accordingly.
11. If the client will be using an alternate mailing address, make the appropriate selection and enter information accordingly. For more information see the Alternate Address tab under Address Changes.
12. Click OK.
13. Delete the client name in the Short name, CIF or TIN number field.
14. Enter the Convenience Signer name (LAST name FIRST name).
15. Click OK.
16. Click Display.
17. Click Select.  
18. In the Relationship Details section, click the ellipsis then Next Records to choose Q CONVENIENCE.
19. Click Select. 
20. Click OK.
21. Xperience now displays both the primary and convenience signer under the Relationship field.
22. Delete the client name in the Short name, CIF or TIN number field.
23. Click OK.
24. If required, on the Deposits Master screen click the ellipsisto add an Account Officer Code. 
25. Click OK.
26. Title the Account in the Customer Details fields. {Client's name} auto-populates in the Customer Name field.

27. Line 1 Is this a New Account?

    1. Click the ellipsis.
    2. Select Y Yes.

28. Line 2 Reg E ATM/OD Opt-in Flag

    For more information see Regulation E.

    1. Click the ellipsis.
    2. Select one of the following:
       • A ACCEPT/OPT In 
       • D DECLINE

    Note: When opening an EP - Empower Checking or EV - Evolve Checking account, this line defaults to I - Ineligible and cannot be amended.

29. Line 20 Class Code

    1. Click the ellipsis.
    2. Click Next Records.
    3. Choose I INDIVIDUAL.
    4. Click Select.

30. Line 30 Initial Deposit Amount

    1. Enter the amount the client will deposit. Note: Initial deposit must be either $50 (or $10 for Empower Checking) in cash or in approved checks. This information prints on the signature card.

31. Line 45 Primary CIF Inquiry Code

    Enter this code when building the CIF. If the field is blank, ask the client to choose an Inquiry ID Code.

32. Line 160 Marketing Code

    1. Click the ellipsis.
    2. Select appropriate code (for example: BB Billboard, CA Consumer Deposit Acquisition, RF Referral, Friend, Family, FB Facebook).

33. Line 990 Source of Funds

    1. Click the ellipsis.
    2. Choose one of the following:
       • G Existing Client – New $ Bank
       • G1 Existing Client – Existing $
       • 1N New Client
    3. Click Select.
34. Click OK.
35. Verafin launches in a new window. Complete all questions.
36. Xperience displays a message indicating all fields have been verified.  
37. Click OK.

38. Line 10 Ownership of Account

    1. Click the ellipsis .
    2. Click Next Records.
    3. Select one of the following:
       • SC SINGLE-PARTY ACCOUNT w/Convenience Signer (Florida/Alabama)
       • IA INDIVIDUAL w/Authorized Signer (Georgia)

39. Line 120 If NEW Account, was the Verafin Questionnaire completed?

    1. If creating a new account, enter Y - Yes.
    2. If revising an account, enter N - No.

40. Line 140 If Revised Account, was CIF and Verafin Questionnaire Updated?

    1. If creating a new account, enter N - No.
    2. If revising an account, enter Y - Yes.

41. Line 260 Is this a Business Account Type?

    1. Click the ellipsis.
    2. Select N NO.
    3. Click Select.

42. Line 265 Is Business a Foreign Entity?

    1. Click the ellipsis.
    2. Select N NO.
    3. Click Select.

43. Line 270 Is this a Fiduciary Account Type?

    1. Click the ellipsis.
    2. Select N NO.
    3. Click Select.
44. Click OK. 
45. Xperience displays a message indicating all fields have been verified. 
46. Click OK.
    

47. Line 10 Rights at Death

    1. Click the ellipsis.
    2. Select S - Single Party Account or SP - Single Party Acct with Pay on Death (Florida & Alabama only).

48. Line 20 MSG: Name or Names of Beneficiaries

    If the client will be adding a POD, do the following:

    1. Click the ellipsis.
    2. Select Y YES. 
    3. Click OK.  

    Delete
49. Enter beneficiary information as follows:
    1. First name 
    2. Last name 
    3. Date of birth 
    4. At least the last 4 of SSN
    5. Relationship for all beneficiaries
50. Click OK twice. 
51. Xperience displays a message indicating all fields have been verified. 
52. Click OK.
53. On the Optional Record Items screen, select all that apply:
    • AFT records
    • Sweep records
    • ATM (Passport) 
    • Messages
54. On the StreamLine New Account Entry screen, from each drop-down menu choose: 
    1. View/Print/Email Documents? Select Y - Yes.
    2. Upload Account? The system defaults to N-No. 
       1. Click View Documents.  
       2. In the View Order box type 1 for the Signature Card to review the signature card for accuracy prior to uploading the account. 
    3. Another account for these customers?
       1. Select N - No. 
       2. If there are no more accounts to be opened for the client click OK. 
       3. If the client wishes to open another account (for example: Savings) select Y - Yes. 
55. Click OK. 
56. From the Submit to eSign drop-down menu select B - Both eSign and Print for Print Selection items.
    
57. Click OK. A new window opens for eSign. See eSign for more information.
58. Verify the information under the Backup Withholding Certifications section. 
59. Certify the TIN of the primary owner.
60. If the client registered for Online Banking, advise the client that he/she will be required to accept the Online Banking Terms & Conditions when first logging in to Online Banking.
61. Give the client the welcome packet and all required disclosures and brochures including the Terms and Conditions brochure, the Services and Fees brochure, Truth-in-Savings Disclosure, and Truth-In-Savings Addendum. 
62. Review the materials with the client. 
63. Give a copy of the signature card to the client.
    1. Ensure the client reviews the signature card for accuracy of the information he/she has provided and acknowledges receipt of a completed copy of the form.
    2. For Florida accounts, ensure the client initials the Ownership and Rights at Death Sections.
64. If all documents have been signed via eSign upload account, submit them using eSign. Any documents not submitted through eSign place with the daily work for imaging following the Document Imaging procedures.  
65. For a resolution, do the following (not every account has a resolution):
    1. Have the client verify all information on the resolution.
    2. If a secretary for the business is designated in the provided legal documents, have him or her sign the resolution in the fields indicated. 
    3. Have the designated signers complete the Powers Granted section to indicate that those designated by legal documents or the supporting affidavit have the authority to perform the following acts:
       • Endorse checks and orders for the payment of money
       • Make withdrawals
       • Transfer funds on deposit with CCB
66. If the client wants checks, order new checks in Streamline. The client’s account will be automatically debited in three to four weeks. NO checks for Empower Checking.
67. Accept the opening deposit from the client, which must be either $50 (or $10 for Empower Checking) in cash or approved checks. Note: For opening deposits made by check(s), see place a new account hold.  
68. Complete the appropriate credit memo ticket for the following accounts:
    • Checking/money market account – Checking/MMA credit memo.
    • Savings/club account – Savings/club credit memo.
69. Complete the following information legibly on the credit memo:
    1. Date
    2. Title of account
    3. Account number
    4. Tran. code
    5. Client's initial deposit
    6. Approved by
70. Write the client's initial deposit legibly above the account number.
71. Take the credit memo ticket to the teller line with the new account deposit.
72. The teller completes the deposit transaction and provides a receipt to the client.Delete

Signature Card Example

Quick Reference Guide

Individual

Product Type

• Refer to CCB Products & Services Brochure

With Convenience Signer

Product Type

• Refer to CCB Products & Services Brochure