Why Place New Account Holds?

Historically, fraud occurs more frequently on new accounts, and so we impose new account holds (9-day holds) for the first 30 days after an account is opened. Also, new accounts do not qualify for the 1st $225 Rule.

See What is Regulation CC? and Holds Covered by Reg CC for more information.

What Is a New Account?

A new account is an account opened by a client with no previous accounts at CCB. New clients always open new accounts. A newly-opened account is not a new account when the owner has had another transaction account (DDA or NOW account) at the bank for at least 30 days prior to opening the account. 

Placing New Account Holds

Note: On-us checks are not required to be treated as next-day items. If a new client deposits large on-us checks, cash out the check and deposit the cash to avoid a hold entirely. See the Funds Availability chart and the Funds Availability calculator for more information.

To place a new account hold, do the following:

1. In Xperience > Teller > CCB Supervisor Menu > Work With Reg CC Forms.
2. Click Create.
3. Complete the Capital City Bank Notice of Hold/Delayed Availability form for the client.
4. Click Print. Two copies of the document will print. 
5. Have the client sign the form. Provide one copy to the client and scan the other. 
6. When you place the new account hold, select Your Account has been open less than 30 days.
7. In the Check Descriptionfield, enter as much of the following as possible:
   • Bank name, check number, routing/account number, name or business of the remitter. 
8. Apply the appropriate hold.  See  the Funds Availability chart and Holds Covered by Reg CC for more information. 
9. If Vertex is not available, do the following:
   1. Upload the hold when the system becomes available.
   2. Load the hold in Silverlake.
   3. Be sure to use the correct expiration date, which is not the date available printed on the Notice of Hold/Delayed Availability. The expiration date of the hold is the processing date prior to the available date. For example: If the funds were to be available on Wednesday, the expiration date for the system would be Tuesday’s calendar date. When the hold is loaded this way, the funds would then be available at the opening of business on Wednesday (as required by the regulation).
   4. When funds are to be available on a Monday, the expiration date must be the previous Friday. We do not process on Saturday or Sunday, and therefore if the hold is not released on Friday, the funds are not be available on Monday morning for the client.
10. In the upper right-hand corner of the hold form, write loaded by and your initials. 
11. Review the following information to ensure it is correct:
    • Dollar amount
    • Number of hold days
    • Expiration date 
    • Funds available date
12. If corrections to the funds available date are required, a new form/notice must be completed and provided to the client showing the correct date. If the client is no longer present, a new form showing the corrected date must be mailed to the client.
13. Complete all Document Imaging Procedures.

Next-Day Items