Chargeback items occur when a paying bank (the bank a check is drawn on) refuses to honor a check and the check is returned to the presenting bank. When checks are returned to Capital City Bank (CCB), the items are charged back to the account of the client who deposited or cashed the item(s). If a bank officer waives a hold per CCB Hold Policy, or any associate is found to have processed an item without following proper procedure, which results in a chargeback item loss, that associate will incur non- monetary disciplinary action.
Items can be returned for a number of reasons, including but not limited to:
- Not sufficient funds (NSF)
- Closed account
- Endorsement
- Items discovered to be counterfeit, stolen, altered, or forged
Chargeback Notifications
If the chargeback causes an account to be overdrawn and the account remains overdrawn for 5 business days, on the 6th business day the item appears on the Chargeback Report. The associate's Teller Experience Supervisor (TXS), Client Experience Manager (CXM/CXMII) and/or Regional Experience Manager (RXM) are notified of the chargeback item by email from SupportU. After a final review of the transaction, chargeback item losses not recovered within 10 business days from the date of the Chargeback Report may result in a formal assessment if it is determined that the associate did not follow proper procedures when accepting the check.
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