Waiving Overdraft (OD) Item Fees and Not Sufficient Funds (NSF) Item Fees is done when decisioning each days overdraft report. For more information see Approving Overdrafts.

Refunds are done once the charges are assessed. For more information see Refunding OD/NSF Fees.

The NSF.OD Report is a monthly report that details fees waived, refunds, and income generated from NSF and OD fees assessed for each office. These reports also detail the associates waiving and refunding NSF/OD fees and can be used for coaching and performance development. 

View report from File Explorer > Operations J: Drive > Teller Experience Supervisor > Reporting > Operations > NSF.OD