The Client Service Center (CSC) assists internal and external clients with their banking needs and knowledge of all Capital City Bank (CCB) products and services.
The Client Service Center is home to 4 specialized teams:
Bank Direct
Bank Direct assists clients and potential clients over the phone with information about CCB products and services, along with answering any questions about their accounts and loans. They also help clients with password resets and access to transactions using online banking services. Regarding refunds, Bank Direct follows the same guidelines as the rest of the Bank. These associates take up to 60 calls per day.
Chat
Chat helps clients and potential clients online with information about CCB products and services, along with answering any questions about their accounts and loans. They also support clients with password resets and access to transactions via online banking services. Chat often assists up to three clients simultaneously.
Call Me Direct
Call Me Direct (CMD) provides internal associates with expert knowledge about retail products, procedures, and overall general information to help them better assist their clients.
Virtual Banking
Virtual Banking aids clients with transactions such as check cashing, deposits, and loan payments through the Interactive Teller Machine (ITM), along with expediting debit cards to clients when they cannot make it to an office for instant issues. Virtual Bankers follow the same policies and procedures and operate the same as traditional tellers.
While they can do almost anything a teller can do, virtual bankers do not touch cash, nor do they use deposit tickets. Debit cards are not required to make a transaction with virtual banking associates.
The Client Service Center also has a team specifically dedicated to outbound calling related to sales and servicing.
Job Positions
- Client Service Center Manager
- Bank Direct
- Bank Direct Training Specialist
- Direct Banker I
- Direct Banker II
- Direct Banker Universal Specialist
- Direct Banker Floor Specialist
- Direct Banker Quality Assurance
- Direct Banker Assistant Manager of Call Center
- Direct Banker Assistant Manager of Call Me Direct
- Direct Banker
- Virtual Banking
- Virtual Banker I
- Virtual Banker II
- Virtual Banker Coordinator
- Virtual Banking Experience Manager
- Call Me Direct
- Call Me Direct Lead
- Call Me Direct Specialist I
- Chat
- Direct Banker Chat Lead
- Direct Banker Outbound
View Client Service Center's public documents on netinterest.