The Retail Support department sets, delivers, and communicates policy and procedures for the retail platform and teller areas of the bank. This department manages SilverLake Teller and StreamLine platform systems and provides interdepartmental support related to deposit products, deposit account procedures, and all teller procedures. They also create numerous monthly reports for Retail Office Delivery and supports Human Resources by researching cash issues and other policy and procedure violations. Their efforts extend outside Capital City Bank (CCB) in their work with correspondent banks and Brinks for office cash needs and the coordination of deliveries as needed.
Retail Support maintains additional responsibilities, which you can find detailed below:
Interactive Teller Machines (ITMs)
Retail Support is responsible for making entries for the servicing of all ITMs and researching and entering cases when there are issues which cause the settlement to be out of balance. Additionally, the standing orders for cash replenishment are managed and modified as needed.
Unclaimed Property
Performs all functions related to Unclaimed Property reporting duties and requirements in compliance with applicable laws and regulations governed by state statutes. Facilitates process improvements and works to reduce unclaimed property remitted to states annually by reuniting clients with their property. Provides guidance and support to internal departments to resolve client inquiries.
Deposit Rates
Inputs deposit rate changes into the system and updates deposit rate sheets on netinterest.
Job Positions
- Retail Support Unclaimed Property
- Retail Support Specialist
- Retail Support Manager