Overview
Star University (StarU) bankers are the education resource at Capital City Bank. They support the Bank's goals by providing associates with the courses and learning experiences they need to develop and strengthen their personal and professional skills. These bankers create and manage a wide range of information from policy documentation to an expansive catalog of professional development resources.
StarU bankers support associates and managers in these key areas:
- Administer compliance training
- Deliver job-specific training
- Manage professional development catalog and resources
- Guide career development
- Provide performance support and consulting for managers
- Develop custom training solutions for bank-wide projects
Why invest in personal and professional skills?
According to the National Association of Colleges and Employers, employers' top 3 most desired qualities in their associates are:
- Leadership skills
- Work as team member
- Written communication
StarU is the place to earn your required professional development hours and help you grow your career, whether you goal is to strengthen your leadership credentials, better support your fellow associates, advance your communication, or anything else.
Visit the tabs on this page to learn more about StarU.
Visit StarU Online.
Visit Star University on NetInterest.
View Star University's public documents on NetInterest.
Meet the Star University Team.
Job Positions
- Performance Consultant
- Senior Performance Consultant
- Retail Training Manager
- Training Specialist
- Training Coordinator
- Knowledge Manager
- Knowledge Coordinator
- Director of Star University
Compliance
Capital City Bank is committed to remaining in compliance of applicable federal banking regulations. Associates are assigned job-specific compliance courses annually to ensure that they are properly knowledgeable about the regulations that impact their work, position, and client interactions. All compliance training is conveniently located on associate transcripts in StarU Online.
Remember: Associates are required to complete all assigned training by the due date to remain in compliance.
For questions about compliance training, e-mail StarU Online.
If you believe you've been assigned a course in error, please submit a Compliance Training Change Request form.
Job-Specific Training
Star University is dedicated to delivering exceptional introductory training for a variety of positions ranging from Tellers to Lending Assistants to managers from across the footprint.
Some positions are supported with online training and digital resources, while others, such as those in retail offices, attend multi-day in-person training to gain the knowledge and tools necessary to start strong in their new roles.
The following classes are available for job-specific training :
- Teller school
- Personal Banker school
- Operational Training for Retail leaders
For questions about job-specific training, e-mail StarU Online.
For information and sales tips on every product and service offered at Capital City Bank, see Product Knowledge Center (PKC).
Professional Development
As part of the Bank’s Take It to 10 goals, all associates are required to complete at least 10 hours of professional development each year. Professional development can include both internal and external training.
External Training
Opportunities abound for external training. Associates often take advantage of the following:
- Attending a:
- Class
- Workshop
- Conference
- Webinar
- Reading a book related to personal or professional development
External Training Opportunities
- Professional Development Resources
- LinkedIn Learning. We have limited licenses available for associates. Contact StarU for access.
- Shockproof commercial credit training
- American Bankers Association (ABA) training and events
- Florida Bankers Association (FBA) education
Note: Many of the ABA and FBA courses have fees associated with them, so check with your supervisor before registering and always start with StarU Online, where the same course might be available to you free of charge.
Earning Credit for External Training
Submit your external training and earn credit towards your Take It to 10 goal.
For instructions, see Entering External Training.
To know how many professional development hours you have accumulated this year, see Viewing Professional Development Hours in Detail.
Online Learning Communities
Visit The Writing Suite, a community designed for all associates to learn and ask questions about everything writing.
Explore these features today:
- Submit grammar and writing questions (and help others learn from you!)
- Learn the grammar rules everyone should know
- Build your vocabulary with Word of the Week
- Gain knowledge with Fun Fact Friday
In-Depth: Professional Development Resources
Click through the accordions below to learn more about these resources:
Online Courses at Your Own Pace
Develop on your time: Take an online class or watch a video at your own pace!
StarU Online's media library is home to vast array of media on a sundry of topics. The best part is, when you complete a class or finish a video, that time is automatically added to your professional development training hours.
Browse our expansive course catalog and find a class just for you.
Live Classes: In-Person and Virtual
StarU bankers are dynamic facilitators, dedicated to providing impactful learning experiences, both in person and in a virtual classroom. They design and deliver custom programs specifically for Capital City Bank that aid associates in growing their efficiency, capacity, and confidence in serving clients.
Visit the StarU Online calendar to find and register for an upcoming class.
In-person and virtual classes span a variety of subject areas. Historically, these subject areas have included:
- Leadership
- Business skills
- Soft skills
- Technology and software
- Team building and communication
- Emotional intelligence
- Time management
- Conflict resolution
- Decision-making
The Learning Library
The Learning Library houses a wealthy collection of multimedia resources, including books, DVDs, and CDs. These professional development resources focus on the skills and training associates and managers need to diversify their skills and knowledge-base, maximize their potential, and grow their careers.
Here's how to use the Learning Library:
- Review the Learning Library Resource Lists (Lists can also be found on netinterest in Public Documents under Star University, Learning Library).
- E-mail Julie Ellington with the number, title, and format (book, DVD, CD) of the learning resource(s) you would like to check out. Please limit your selections to no more than 3 items at one time.
- If the resource is available, Julie interoffices it to you that day. If not, you are notified and put on a waiting list.
- Learning Library materials may be checked out for 1 month at a time. Note: If you finish before the month is up, please interoffice the material back as soon as possible, as someone else may be waiting for the title you have checked out.
- By utilizing the resources that the Learning Library provides, associates will continue to lead, execute, communicate, think, learn, and welcome.
Learning Week
Every quarter, StarU hosts Learning Week, a week-long spotlight on job-skills-focused training. All Capital City Bank associates and managers are encouraged to take any of the several in-person and virtual courses that are offered.
Classes offered during Learning Week span the spectrum from leadership and team communication training to soft skills and software training. Each class is an educational experience designed to meet associates' professional development needs and help them excel at their jobs to better respond to our clients' needs.
This is a great opportunity to take a class or three and sharpen your professional skills while earning credit towards your Take It to 10 goal!
For questions about professional development, e-mail StarU Online.