Tickets are posted to the Over/Short (O/S) General Ledger due to Out of Balance instances in offices and by Financial Accounting to correct errors in transaction processing.   

O/S General Ledger (GL) account XX 560420 6315 000 images are required to be reviewed daily:

1. Verify that all O/S tickets posted to the correct office by viewing the notes written on the item image.
   1. If posted to the incorrect office: Run a GL Transaction for the opposing Over/Short ticket with the offsetting Over/Short ticket to the correct offices O/S GL.    Note:  Contact that office before scanning these tickets to ensure the other office isn't duplicating the correction.    
   2. In accordance with the Retail Performance Standards Policy any outage entry of $10.01 and above must be researched and corrected, although it is recommended that all entries are researched and corrected where possible.    
2. For coaching purposes, review all teller O/S entries and verify that all Recovery entries contain:
   • The word: Recovery
   • Date of original outage
   • Transaction number that caused the original outage
   • Brief description of what occurred
3. Review all other O/S entries made by Retail Support, Financial Accounting, or any other department.
   1. The 10 business-day recovery period applies.
   2. Take the necessary steps to understand why the entry was processed and determine what needs to be done to make any application corrections.
      • Pull the teller journal in Vertex and compare to Synergy report: Application: POD Report: PD2205.  Compare differences between cash ins and cash outs on both reports. 
      • Locate the transaction in Vertex
      • Pull the transaction from the work to review all items
      • Locate the transaction in 4|sight
        • Determine if the physical item amount differs from the amount the item was processed for.  
      • Not-on-us items are also available in 4|sight
      • Determine if correction is addressed in the daily IEC report 
      • Review the client's account to confirm the transaction was posted correctly
      • Determine the corrective action and contact the client
      • Contact Retail Support if you need assistance
   3. If recovery requires a client's account to be debited or credited due to an error in cash, the client MUST be contacted, granting permission before any correcting entries can be made.

Note: Failure by the Lead Teller (LT), or the designated associate if the LT is not in the office, to review all over/short GL entries and resolve any outstanding issues within the 10 business-day recovery period, can result in a non-monetary posting on the LT's Performance Standards.