Overview:

Transactions will block if a merchant attempts to run the transmission through twice, called a duplicate transmission. This happens most often with pre-authorizations of car rentals, hotel reservations, and cruise ship purchases.

A transaction that is blocking for duplicate transmission cannot be approved. Instead, ask the merchant to cancel the initial transaction, and run a brand new transaction. 

If this is not possible, ask the client:

• If there is an ATM nearby:
  • Cruise ships usually have one on board, and the client may be able to pay in cash. 
• If they have another payment method available, such as: 
  • Another debit or credit card, or cash
  • This may be a good opportunity to discuss a Capital City Bank credit card

VISA DPS

1. Search card in Visa Resolve Online - VROL.
2. View the transaction Response Code:
   • D-913: Duplicate Transmission
     
3. To complete the transaction, ask the merchant to cancel the initial transaction, and run a brand new transaction, as a whole new transmission.
4. If this is not possible, ask the client:
   • If there is an ATM nearby:
     • Cruise ships usually have one on board, and the client may be able to pay in cash. 
   • If they have another payment method available, such as: 
     • Another debit or credit card, or cash
     • This may be a good opportunity to discuss a Capital City Bank credit card