Overview

Invalid PIN

Transactions block if an invalid PIN is entered. Use either Passport Inquiry or VISA DPS to determine if a transaction is blocked due to an invalid PIN.

Xperience

In Passport Inquiry:

1. Verify the Client's identity
2. In Xperience > Customer & Account Inquiry 
   • Set Search Criteria to All Types
   • Search name, account number or CIF
3. Select the client's account
4. Select Related Functions in the top right hand corner 
   • Choose PassPort Inquiry
   • Select card
   • Select History to view transactions
     
5. View Transaction Status: 
   • Error code: Invalid PIN (55)
6. To reset a client's forgotten PIN, follow these procedures.
7. If the card is in an X locked out status, follow these procedures. 

VISA DPS

In VISA DPS:

1. Search card in Visa Resolve Online - VROL.
2. View the Transaction Response code:
   • D-117: Invalid PIN
     
3. To reset a client's forgotten PIN, follow these procedures.
4. If the card is in an X locked out status, follow these procedures.