Change Order - Speed Key N
Speed Key N
The change order transaction is required to be used when a person or a business is making a cash exchange. Capital City Bank (CCB) does not provide change orders to non-clients.
To identify the client and for cash tracking purposes on business accounts, the account number must be entered in the account number field for both cash exchanges and check exchanges.
Change order transactions are NOT to be processed through the Vault Teller drawer. Currency must be sold to a Teller from the Vault and processed accordingly.
- On the Cash In line of the transactions, enter the client's account number and the account type.
- Checks used for change orders must be drawn on CCB.
- Checks must be payable to Petty Cash or Cash, are processed as Change Orders and are not assessed a fee.
- The person presenting the check must endorse the check.
- Record Identification (ID) per Identification Verification procedures.
- The check is required to be memo posted in the transaction.
- To memo post a check; enter the client's account number in the Account field on the Check/Withdrawal line of the transaction.
- The system automatically memo posts the check and show any stops, holds, messages or alerts on the account.
Phone Request
If a client calls in a change order, the following additional procedures must be followed:
- The change order is to be secured in a tamper resistant bag.
- Note the name of the client and date on the outside of the sealed bag.
- The tamper resistant bag is kept with the assigned associate that processes the transaction.
- If a change order has not been picked up prior to the associate leaving, the changer order must be sold to another associate using current procedure for buying/selling currency.
A change order not picked up during regular business hours may be stored in the associates drawer and secured in the Vault. The change order may be sold to the Vault or Working Cash Vault Teller and must be locked in the office Vault under dual control overnight.
Courier Pickup
If a client establishes a contract with a courier for pickup of phoned in change orders, the following procedures must be followed:- The change order must be processed under dual control and secured in a tamper resistant bag.
- Write the name of the client, date and first initial/full last name of both dual control associates on the outside of the sealed bag.
- When the courier arrives, the transaction is to be processed in Xperience (Speed Key N) which will create a virtual debit memo to the clients account.
- Complete the required information on the courier service change order log and have the messenger sign the form verifying the amount of the change order and acknowledging receipt.
Delete
Currency Exchange - Tran Type 35 & 36
Greater than $100 Currency Exchange - Tran. Type 35- Used exclusively for recording exchanging of currency by clients for other denominations in amounts greater than $100.00.
- This transaction is not to be used for change order requests.
- Tran Type 35 must be entered to access this transaction.
- Enter the account type and account number for the client.
- Denominations must be listed within this transaction.
- Used exclusively for recording exchanging of currency by clients/non-clients for other denominations $100.00 or less.
- This transaction is not to be used for change order requests.
- Tran. Type 36 must be entered to access this transaction.
- Denominations must be listed within this transaction.