A Letter of Indemnification is to be used when an account holder with Capital City Bank (CCB) requests a Capital City Bank office(s) to cash non-CCB checks for their employees.

Our Letter of Indemnification has been edited and approved by our law firm to hold CCB harmless should a loss be incurred as a result of cashing these checks.

Prior to contacting Retail Support to obtain approval for non-CCB checks to be cashed in an office(s), the following steps are to be followed: 

1. The Client Experience Manager (CXM) must contact their Regional Experience Manager (RXM) and have a conversation about the client and decide whether to escalate the request.
2. The RXM must speak with the Market President to determine if the request is valid.
   1. If the President agrees the request is valid, the President is required to contact their appropriate Senior Manager.
3. If approved by the Senior manager to move forward, the Senior Manager must e-mail _SupportU approving the request.
4. Once received, Retail Support contacts the CXM for the necessary information as brought out in the Letter of Indemnification, including: 
   1. Company name
   2. Company location (City and State)
   3. Name of the bank the checks will be drawn on
   4. Bank account number the checks will be drawn on
   5. CCB offices where the checks will be cashed
   6. Documentation providing the individual signing the Letter of Indemnification is authorized to do so (for example: Articles of Organization, Articles of Incorporation, or Partnership Agreement).
5. When Retail Support receives this information, a copy of the Letter of Indemnification is e-mailed to the requesting CXM to obtain the proper signatures. 
6. The letter can be emailed or mailed to the appropriate requesting individual for a signature.  The letter with an original signature must be returned to _SupportU for record retention and safekeeping.
7. Once the letter is received by Retail Support, the requesting CXM and the applicable offices are informed and may then proceed to cash the non-CCB checks which fall into the criteria set forth in the Letter of Indemnification.  
   1. The letter is valid for one year from the date approved by Retail Support.
8. The approval to cash the non-CCB checks is based on whether the Company is willing to sign the Capital City Bank Letter of Indemnification.
    

It is the offices responsibility to e-mail _SupportU prior to its expiration date to obtain a new Letter of Indemnification for signing by the client.