To change the Online Banking service owner for a business client, do the following: 

1. In Xperience, check the signature card. 
   1. Look up the client by clicking Customer & Account Inquiry > Related Functions.  
   2. Click Document/Image Inquiry. 
   3. Choose the most recent signature card. 
   4. Determine if the current Online Banking service owner is no longer a signer on the signature card.
      • If the Online Banking service owner is NOT a signer, continue with submitting the Synapsys service event.
      • If the Online Banking service owner is still a signer, obtain a letter signed by this person requesting the change and naming the new owner. 
2. Create this Synapsys service event: Change Business Service Owner.
   1. Complete all applicable fields.
   2. Attach the letter to the Synapsys service event (if applicable).
   3. Click Submit.