Capital City Bank (CCB) Online Banking puts control of our client's money at their fingertips by offering online access...
To change the Online Banking service owner for a business client, do the following: In Xperience, check the signature...
E-Notices and e-Statements are available to view through Online Banking. E-Statements are available to view for 18 months and e-notices...
Mobile banking is available to clients with a checking or savings account opened at least 45 days or 6...
Item Requirements All items presented for mobile deposit using the CCBMobile app must be endorsed as follows: The following...
Overview Clients can apply for a new account online. Online Account opening can be completed quickly, easily and securely...
Clients will be asked a series of questions to aid in personal identification during the Online Account Opening process....
Clients can make their opening deposit using the following options: Internal transfer Credit card ACH All funding options are...
If a client asks about how finding an ATM works, say something like the following: "For your convenience, we...
These are the IDs used to describe Online Banking accounts. Group ID Description 1 Retail (consumer) 3 Business 12...
Overview Note: Bill pay is not immediately available for clients who self-enroll. Access is typically available the next day. Same-day...
When the client changes his/her name, Bill Pay needs to be updated to use the new name. This situation...
When the client has a Bill Pay check dispute and wants to terminate the payment, the client can either...
Overview iPay is the third-party external support for Online Banking Bill Pay services used by associates. iPay allows us...
Why does a client need a Secure Access Code (SAC) each time he/she logs in to Online Banking? If...
If a client sees a white screen while viewing his/her Online Banking account, tell the client to do the...
TR&FP reviews all Mobile Deposit items. They can place a hold on any deposited item or items(s). TR&FP emails...
Mobile Deposit Limits Monthly Fee Free* Daily Item Limit^ Up to 25 checks Daily Deposit Amount Limit^ Not to...
Transaction Limits Consumer Bank-to-Bank Transfers – Outbound - Five (5) outbound transfers not to exceed a total of $3,000...
To remove a payee from Bill Pay, do the following:: Log in to Online Banking. Under Bill Pay choose All...
e-Statements are available to view and/or print for 18 months through our Online Banking Services. Tell clients to follow...
Clients have the ability to request a stop payment through our Online Banking Services. Stop payment requests may only...
Clients may need to access their full checking or savings account number for various purchase or online payment reasons....
Clients can reorder checks through the online banking services as long as they have placed an order for checks...
Clients can add a t ravel rule to their debit card(s) to makes the bank aware that they are traveling....
Clients can suspend (warm) or deactivate (hot) their debit card(s) through their online banking services. Suspend (Warm)- client has...
Each time clients access Online Banking from a new device (phone, laptop, computer, etc.) the system requires them to...
Overview Business clients can have multiple users with access to the online service. The System Administrator has full access...
Below are common reasons clients may experience issues with accessing our Online Banking Services. Click the names below for...
Clients may experience issues with our Online Banking Services due to the browser being used for access. To...
Clients may experience issues when accessing our online banking services through the Safari browser available on iPhone, iPad, and...
Clients have the ability to configure security alerts through their Online Banking Services. Security alerts notify clients when security-related...
Overview iPay Solutions is our bill pay services provider. iPay provides the following electronic payment options: Automated Clearing House...
What is a virtual card? A virtual card is a single-use pre-paid card not physically issued by a credit...
Click on the tabs below for the steps to clear cache / cookies. For steps on downloading browsers, click...
Use the information below to submit the proper Synapsys maintenance request for online banking services: OLB - Maintenance Delete...