Overview
Harland provides invoices, statements, and price lists for each office through the iReports website. The Client Experience Manager and/or authorized associates receive access to the iReports website through SupportU. If access is needed, email request for access to _SupportU.
Each office accesses the weekly list of client orders that are billed Automated Clearing House (ACH), in addition to invoices for bank expense items (stock and counter items and client orders at no charge).
For a short training video on Approving Harland Invoices, see the Instructional Video tab.
See Disputing Charges on Harland Statements for additional information.
Review iReports
To review this list, do the following:
- Log in to iReports.
- Click Billing.
- Click the Billing_22 folder.
- Click the H2318 – CAPITAL CITY BANK (FBA) folder.
- Click the TR 063100688 folder.
- Select the folder with the date of invoice to view (for example: 2021-1-12).
- Select the invoice title. Note: In the title, the date and invoice numbers are always different.
| Invoice Title | Description of Invoice |
|---|---|
| ADBTDL_063100688_00002_627709 | Detailed Transaction |
| ADBTDL_063100688_00002_627710 |
Detailed Transaction Listing For Manual Billed Invoice |
| AINVCE_063100688_00002_627709 | ACH Transaction Billed |
| AINVCE_063100688_00002_627710 | Manual Billed |
| ABRSUM_063100688_00002_627709 |
Branch Summary Report for ACH Trans Billed Invoice |
| ABRSUM_063100688_00002_627710 |
Branch Summary report for Manual Billed Invoice |
| FRMIN_063100688_00075_627710 082722_3778511 | Temporary Check Paper Invoice |
Only the ADBTDL_063100688_00002_627710 invoice is required to be reviewed and approved. This invoice shows a detailed listing of orders waived per office.
- Select Edit to search for your office.
- Click Find (ctrl+F).
- Enter 00001.
- Print the invoice for your specific office.
- Review the orders where fees have been waived.
- Approve the invoice.
- Stamp the invoice and sign.
- Scan and email approved copy to _Accounts Payable for payment.
iReport Disputes
Offices are required to approve Harland invoices for full payment so as not to hold up payment to Harland.
Any questions regarding the validity of a charge on the Harland statement must be directed to SupportU for research. SupportU must review the disputed item(s) and, if required, request research from Harland. Harland must post a credit to the statement if it is determined that the charge needs to be refunded.
Note: Harland Paper Invoice Orders for temporary check paper will be invoiced to the office that ordered the product. An invoice will be mailed to the office by Harland and is required to be approved and submitted via email to _Accounts Payable.