If a check order is placed for a client but is processed incorrectly due to a bank error or an error made by Harland Clarke, the client will not be charged for the order to be rerun.

To place a check reorder due to error, do the following:

1. Place associate check orders through the Harland Clarke website.
2. In the Acct field, enter the account number. 
3. Click Next. The BR and Acct Plan fields display information.
4. Click Next.
5. Click Rerun. 
6. From the Delivery Method drop-down menu choose one of the following:
   • For orders processed incorrectly due to a bank error, choose Bulk Mail. 
   • For orders processed incorrectly by Harland Clarke, choose Harland will pay.
7. From the Bill Code drop-down menu choose Institution Expense. 
8. Click Order Summary. 
9. Click Submit.

Note: To contact Harland about orders or to place urgent orders using Quick-Ship or other express delivery services call 800.916.1973 (toll-free). Harland charges a service fee of $2.50 for all other agent-assisted (call in) orders that are not sent express delivery.