Clients requesting a funds transfer to a DDA (Demand Deposit account) or loan account must have the same account ownership for both accounts.

To process a transfer, do the following:

1. Verify the identity of the client by using one of the following:
   1. Identification: CSC Phone Procedures
   2. Clients in person
2. View the signature card and resolution to verify the ownership and if the individual making the request has the authority to do so.
   1. In Xperience > SilverLake > Demand Deposits Menu > Demand Deposit Inquiry.
   2. Search for the client by TIN number, name, or account.
   3. Click Related Functions.
   4. Choose Document/Image Inquiry.
   5. Select the most recent signature card by date. 
3. Access the loan account client is requesting the transfer/debit to.
   1. In Xperience > SilverLake > Retail Loan Menu > Loan Inquiry.
   2. Search by TIN, name, or account number.
4. Determine the account title and review all contact information. Edit any information if required. 
5. Determine if funds are available in the transfer/debit account and the account is in an active status. Funds must be in the available balance before processing the transfer.
6. Click Related Functions > Transfers.
7. Click Add.
8. Enter Transfer Amount.
9. Click the drop-down menu.
10. Choose Y for In-Person or N for Phone Transfer.
11. Click Next.
12. Click the drop-down menu.
13. Choose the account to credit/deposit funds. Note: If the transferor and transferee are different you receive an error message.  
14. Click Next. 
15. In the Description field, enter the name of the client who is making the transfer in the top box. 
    1. Determine the spelling of the name as this information will print on each client's statement.
16. Enter the phone number the client called from in the bottom description box.
17. Click Finish. Note: If any error messages appear, do not override the error until you review and understand the reason for the error.