Phone/In-person transfers can only be deleted if the initiator (account signer on the funding account) is also an authorized signer on the receiving account where the funds were memo-posted or credited. 

Note: Do not delete the transaction if the initiator is not an authorized account signer on the receiving account.

To delete a transfer of funds, do the following:

1. In Xperience > Silverlake > Demand Deposit Menu > Demand Deposit Transaction Menu > Update Phone/In-Person Transfers.
2. Click the appropriate Phone/In-Person transfer item from the list provided 
3. Click Change. Note: Click inside the transaction line item, but do not click the account number as that displays the Account Inquiry Tab.
4. Click Delete.
5. Review the account information displayed.
6. Click OK.