Memo Post

When a transaction is completed in Teller Processing it memo posts to the account. A memo post displays as a placeholder line item in the account's transaction history immediately upon completion. However, during system processing overnight these transactions fall off the account. 

Hard Post

When a transaction is completed in TellerNow! it does not immediately display on the client's account history. The transactions completed in TellerNow! hard (permanently) post during system processing overnight. These are the transactions that impact the balance of the client's account. 

If the ITM is located in an office:

Clients and non-clients can sign using a signature pad with the stylus or by signing the screen with their finger.

1. In the Posting > Consent window, click Get Consent. 
2. Ask the client or non-client for their signature.
   • Older ITMs with a signature pad: 
     • Ask them to use the stylus to sign on the pad. 
   • Newer ITMs: 
     • Ask the client to sign on the screen using their finger. 
   • For images of the various ITM models, see the article Scanning Photo IDs.
3. Once they have finished signing, ask them to click Done.
4. If there is an issue with the signature (for example: it does not match the signature card, the system timed out, or only registered a portion of the signature), click Retry.
   • Only click Retry 1 time. If you are still unable to capture the signature, DO NOT CLICK CONTINUE. 
   • Click Cancel to return to the main window and obtain the last 4 digits of their Social Security Number (SSN) as a substitution.
   • Note: If you clicked Continue without obtaining a signature, the transaction will continue and the ITM will dispense the client's cash. Close TellerNow!, and complete a dispute. 
5. Once an acceptable signature is obtained or if no signature is required, click Next.

If the ITM is located outside an office:

If the ITM is located in a drive thru or walk up wall, there is no signature pad. At these machines you must obtain the last 4 digits of the client's Social Security Number (SSN) as their signature. 

This version of the signature is obtained prior to clicking Post, usually at the beginning of the call. To get the last 4 of the SSN do the following: 

1. Open the Member Information window to display a keypad on the ITM screen. 
2. Ask the client to type in the last 4 of their SSN. 
3. From the drop-down menu, click Member ID.
4. Click Save and Close.

Tip: If the client already provided the last 4 of their SSN to look up their account information at the beginning of the call, there is no need to ask for it a second time.

Example: $200.00 withdrawal

The client withdrawals $200.00 and asks for a $20, 10 $1's and $5.00 in quarters, but doesn't care how the rest is dispensed. Type the following in the the Request column:

The system automatically adjusts everything so your mix totals $200.00. See the final Mix in the screenshot below.

Balance Information

As a rule of thumb, Virtual Bankers (VB) do not provide balance information unless the client asks for it to be included on the receipt. Before sending out any account information, including balances, the client at the ITM needs to be positively identified as an authorized signer on the account. See ID Verification for Transactions.

If the client requests their balance, do the following:

1. Direct the client to place their ID on the scanner, press  F4.
   • Tip: If this was done earlier in the call, it is not necessary to do it again.
2. On the Teller Processing > Transaction Summary screen, click the hyperlinked account number. 
3. This opens a new Xperience > Customer and Account Inquiry window with the client's account information.
4. In the first column of the Account Inquiry tab, locate the Current Balance. This is the balance that reflects the transactions you conducted in Teller Processing, as well as anything else memo posted on the account. 
5. In the Balance Information window, select the Account Type from the drop-down menu in the first column. 
6. In the second column, enter the Account #.
   • Tip: If you already have the account number copied, it can be pasted here. If not, you can type just the last 4 digits of the account number instead of the entire thing.
7. In the third column, enter the Current Balance.
8. If the client has more than 1 account they want balances for, repeat steps 2 - 5 for each account. (Up to 8 balances can be listed on 1 receipt.)
9. Click Next.

Tip: If the client requests a balance after the receipt has printed, you can print a blank receipt with just the balances by clicking Post, and moving back through the posting screens again.

Receipt

The final screen of the posting, and TellerNow! transaction process, is the receipt. This screen displays a preview of the receipt the ITM is printing out to the client. 

The receipt contains:

1. The Location/ITM #
2. The date and time of the transaction
3. The session ID number
4. The transaction information
5. Totals
6. The balance (if requested)

Note: If the client is adamant they need a receipt, but one could not be printed, an image can be accessed by viewing the session information in Network Manager. 

To get the client a copy of the receipt, contact an associate at the nearest office. Ask if you can e-mail the receipt image for them to print a copy for the client.