Articles

• Introduction to TellerNow! Overview TellerNow! is the system Virtual Bankers use to perform transactions on ...
• Initial NCR Product Setup Overview There are a variety of NCR products used as a Virtual Banker (VB).  Whil...
• Accepting Calls from Clients at ITMs Clients and non-clients begin their Express transactions by tapping the screen of...
• Scanning Photo IDs Overview A valid photo ID is required to complete certain requests (for example: ...
• Obtaining Client Account Information This feature allows the Virtual Banker to securely receive an account number or l...
• Chatting with Clients If a client does not feel comfortable saying their request out loud, or if they a...
• Placing Clients on Hold During a session, situations occasionally occur when you may need to place a clie...
• Viewing ITM Status in TellerNow! Virtual Bankers must be aware of the status of each ITM. It is considered best pr...
• ITM Cash Deposit Overview Cash only can be accepted from clients at the Interactive Teller Machine...
• ITM Check Deposit Overview Clients can bring checks to the Interactive Teller Machine (ITM) to be a...
• Cashing Checks in TellerNow! Note: Remember that once a check is put away we cannot send it back out! Verify a...
• ITM Cash Withdrawals Overview One of the many types of transactions a client can complete at an ITM is...
• Cash Advances at an ITM Overview A cash advance cannot be completed solely through an ITM. It is a 2 part...
• Cash Exchanges in TellerNow! Overview When a client taps in wanting to exchange their funds for a different br...
• Editing Transactions - Express Bankers If you or your client notice a discrepancy in a transaction before clicking Post,...
• Express Transfers in TellerNow! Overview Transfers are transactions completed by moving funds between 2 Capital C...
• Submitting NCR Service Requests for Malfunctioning ITMs When an ITM malfunctions, submit a NCR service request for it. Do the following: ...
• Posting In TellerNow! Overview In TellerNow!, the final few steps you take to wrap up a transaction are...