Overview

Transfers are transactions completed by moving funds between 2 Capital City Bank (CCB) accounts. Although this transaction type is provided as a function in TellerNow!, it does not post to the account. Instead, it provides a receipt for the client's convenience. The actual transfer takes place in Xperience > Customer and Account Inquiry.

TellerNow!

To generate the courtesy receipt for the client, do the following:

1. Press F4 to scan the client's ID.
2. Obtain the client's account information.
3. Press F8 to display the Transfer window.
   
4. In the Amount field, enter the amount of the transfer.
5. Under From: 
   1. From the Account Type drop-down menu, select the source account type. 
   2. In the Account Number field, enter the source account number.
6. Under To:
   1. From the Account Type drop-down menu, select the destination account type.
   2. In the Account Number field, enter the destination account number. 
7. Click Done.
8. Complete the transaction in Xperience. (See the Xperience tab for instructions on completing the transfer in Xperience.)
9. Ask the client to confirm the transaction information on screen is correct.
   • Note: See Editing Transactions if you or the client notice a notice a discrepancy.
10. Click Post.

Xperience 

To process the transfer, do the following:

1. In Xperience > Customer and Account Inquiry, search for the client's account using their account number or the last name + last 4 digits of their Social Security Number(SSN).
   • Note: The client must be an authorized signer on the account the funds are being transferred from.
2. Click Related Functions. 
3. From the drop-down menu, click Transfers.
4. In the Transfers tab, click Add.
5. In the Transfer Information column, enter the Transfer Amount. 
6. From the In Person Transfer drop-down menu, select Yes.
7. Click Next.
8. On the Credit Information screen, enter the account number to credit. 
9. From the Account Type drop-down menu, select the account type.
10. Click Next.
11. In the Description box, enter the name of the client authorizing the transfer.
12. Click Finish.