When a client taps in wanting to exchange their funds for a different breakdown of cash denominations, this is called a cash exchange. Cash exchanges are performed only for clients. 

Each cash exchange should have its own individual receipt. If the transaction includes a cash deposit, post the deposit first. After the first receipt has printed, process the exchange as a separate transaction.

Note: As a courtesy, an exception can be made for a non-client wishing to exchange funds they just received at the same ITM moments before. Unless the non-client uses the Bill Mix option on the Smart Automated Teller Machine (SATM), the first 2 bills dispensed are $100's for any withdrawal $100.00 or more. Virtual Bankers are able to exchange those $100's for $20's or $5's.

 To process the exchange do the following:

1. Obtain the client’s account number.
2. Press F5 to open the cash acceptor. 
3. Direct the client to insert cash, up to 30 bills at one time. The Cash Deposit window opens once the machine has finished counting the inserted cash.
4. From the Account Type drop-down menu, choose Cash Exchange – In. 
5. Enter the Account Number. 
6. Click Done.
7. Press F7 to open the Cash Withdrawal window.
8. In the Cash Amount box, enter the amount to be dispensed. 
   • Note: The total amount dispensed must match the total amount accepted. 

1. From the Account Type drop-down menu, choose Cash Exchange – Out.
2. Enter the Account Number.
3. Click Done.
4. Confirm the transaction information in Teller Processing and TellerNow! match.
5. Ask the client to confirm the transaction information on screen is correct. 
6. Post the transaction.
7. Confirm how the client would like to receive their cash.
   • Note: If the client is requesting a large number of bills/coins in a single denomination or the machine is running low, use the Machine Info button to verify the availability of funds in the ITM.

To complete the transaction in Teller Processing, do the following:

1. In Xperience > Teller Processing, enter the transaction code 104 Change Order.
2. Enter the ITM Number.
3. Select the Account Type from the drop-down menu.
4. Enter the Account Number.
5. Enter the Amount from the TellerNow! Cash Deposit window.
6. Confirm the Cash Out amount matches the amount of cash received.
7. Click Complete.
8. In the Cash Count window, click Cancel.
9. Click Finish.