Overview

Cash only can be accepted from clients at the Interactive Teller Machine (ITM) for both deposits and payments. The following account types can have cash deposits applied:

• Deposits: 
  • Checking/MMA
  • Savings Club
  • Savings
• Payments: 
  • Loans
  • Skip-A-Pay fees
  • Safe Deposit Box rents
  • Notary fees
  • Money Order fees
  • Cashier's Check fees
    • Note: Notary, Money Order, and Cashier's Check fees can only be accepted at the Citrus Springs Office (ITMs 82020 and 82021).

Be sure to select the correct Account Type when completing these transactions in TellerNow!, as this determines whether or not the deposit processes correctly.

ITMs are unable to accept coin deposits. If a client has a large number of coins to deposit they will need to be referred to the nearest office. If the client has less than $1.00 in coin to deposit, they can send in an extra bill and the VB can return their change using the Cash Back field. For instructions on giving cash back, see the Cash Back on Cash Deposits tab.

Cash Deposits

Do the following:

1. Obtain client account information. 
2. Press F5 to open the acceptor for cash.
3. Direct the client to insert cash, no more than 30 bills at one time.
4. From the Account Type drop-down menu, choose the corresponding transaction source code.
5. Enter the Account Number.
6. Click Done. 
   • Note: For additional batches, repeat steps 2 - 6 for each batch.
7. Fully complete the transaction in Teller Processing. 
   • For instructions on completing the deposit in Teller Processing, see Xperience Teller Deposit and Check Cashing Screens.
   • Ensure you have made it to the transaction summary screen, and have read all messages before returning to TellerNow!. 
8. Make sure that the Teller Processing and TellerNow! deposit amounts match.
9. Confirm with the client that the deposit amount on screen is correct.
   • If transaction edits are required, click edit next to the line item that requires changes. 
10. Post the transaction.

Cash Back on Cash Deposits

During a cash deposit transaction you have 2 options to return cash to the client while in the Cash Deposit window.

1. In the Cash Deposit window, enter the client's "change" in the Cash Back field. 
   1. If the client had multiple cash deposits in to different accounts during the same transaction, click the (+) button. 
   2. From the drop-down menu, select the appropriate account.
2. If the client requests that all funds be returned, do the following:
   1. In the Cash Deposit window, select Return Cash. 

Note: If you are simply returning cash to the client from funds they sent in, there is no need to obtain a signature during posting. 

Cashier's Checks and Money Orders 

Cashier's checks and money orders are sold to Capital City Bank clients only. 

Note: Accept these items from the Citrus Springs location only.

Do the following:

1. Obtain client information.
2. Press F5 to open the cash acceptor.
3. Accept cash for amount of the order or check plus the fee. 
4. Choose the corresponding source code.
5. Make sure that the Teller Processing and TellerNow! deposit amounts match.
6. Enter the client's account number.
7. Verify that the amount is correct with the client. 
8. Click Done. 
9. Post the transaction.

Notary Fee

Note: Collect notary fees as cash only and only from the Citrus Springs location.

Do the following:

1. Obtain client information. 
2. For cash deposit, press F5. 
3. Accept the amount for the notary fee.
4. Choose the corresponding source code.
5. Make sure that the Teller Processing and TellerNow! deposit amounts match.
6. Enter the client's account number (for non-clients, enter 1234).
7. Verify that the amount is correct with the client.
8. Click Done.
9. Post the transaction.