When an ITM malfunctions, submit a NCR service request for it. Do the following:

1. In your web browser, navigate to myncr.ncr.com.
2. Enter your username and password.
3. Click LOG IN.
4. Under the Incident Management portlet, click Create.
5. Click Option 1 Request for Hardware. 
6. Click Go.
7. Select search by equipment. 
8. Click Go.
9. Consult the master serial number list to choose the correct site/equipment product ID. 
10. Complete the fields under Step 2 as follows: 
    1. In the Brief Problem Description field, briefly describe the service needed. Start the description with any pertinent instructions about the service and then list details (for example: Checks stuck in acceptor. Pull and redeposit with banker).
    2. In the Reference Number field, begin the title with the reference number of the problem. Titles must be unique. Be creative. For example: 17010 Check Jam; 17010 CheckJam; 17010 Checks Jam; 17010 Checkz Jam,
    3. In the Site Contact Name field, enter Express.
    4. In the Site Contact Phone field, enter 850 402 7165.
    5. In the Equipment Location field, enter where the machine is located (for example: Lobby right, lane 2).
    6. The Submitter Name field autopopulates with your name.  
    7. In the Submitter Phone field, enter 850 402 7165.
    8. In the Submitter Email Address field, enter _expresschannel@ccbg.com.
    9. From the Service Request Priority drop-down menu, choose one of the following:
       • Urgent -- office can continue transactions
       • Critical -- ability to service clients is impeded
    10. Check the box Check here to be notified....
    11. Leave the Remarks text box empty.
11. Click Go.
12. Review the information for accuracy, updating if necessary.
13. Click CREATE SERVICE REQUEST.
14. After receiving the email, close the browser window.