Cashing Checks for Clients

To cash checks for clients do the following: 

1. Press F6 to open the check acceptor.
2. Direct the client to insert check(s). No more than 30 can be accepted at one time. 
3. Obtain the client's account number.
4. In the Check Deposit window, click Verify.   
5. From the drop-down menu, select Scan ID. 
   • Note: For instructions on recalling the ID, see Scanning Photo IDs.
6. Confirm the name on the ID matches the name on the check.
7. Ensure that the check is properly endorsed. 
   • If it has not, click Reject. (Note: See ITM Check Deposits > Rejecting a Check tab)
8. In the Check Amount field, enter the amount from the check.
9. In the Account Number field, enter the client’s account number.
10. Click the Cash Check checkbox. 
    • The Account Type is kept blank for this transaction. If you choose an account type, TellerNow! erases it after you check the box.
11. Click Accept.
12. Before proceeding further, complete the transaction in Teller Processing.
13. Ask the client to confirm the transaction information on screen is correct.
    • See Editing a Transaction if you or the client notice an error.  
14. Click Done to put the check away.
    • Reminder: Checks cannot be returned to the client after this point. Make sure the transaction is complete in Teller Processing and all messages are reviewed before this step.
15. Click Post. (See Posting In TellerNow!.)

CCB Personal Checks for Non-clients

To cash CCB personal checks for non-clients do the following:

1. Press F6 to open the acceptor for checks. 
2. In the Check Deposit window, click Verify > Scan ID. 
   
3. Confirm the name on the ID matches the name on the check(s).
4. Ensure that the check is properly endorsed and the non-client's right thumbprint is on the front of the check. 
   • If it has not, click Reject. (Note: See the Rejecting a Check tab in the article ITM Check Deposits.)
5. In the Check Amount field, enter the amount from the legal line on the check. 
6. Enter the CCB account number located on the Magnetic Ink Character Recognition (MICR) line. 
   • Note: A MICR line consists of 3 parts. The check number (also located in the upper right hand corner of the check), the routing number which will always be 9 digits long (CCB routing # 063100688), and the remaining set of numbers is the account number the check is drawn on.
7. Check the Cash Check checkbox.
8. Click Accept. 
9. Complete the transaction in Teller Processing.
10. Ask the client to confirm the transaction information on screen is correct.
    • See Editing a Transaction if you or the client notice an error.  
11. Click Done to put the check away.
12. Click Post. (See Posting In TellerNow!)

CCB Business Checks for Non-clients

An invaluable service we provide to our business clients is the ability for their employees to get payroll checks cashed quickly and effortlessly (especially after normal banking hours are over). This is just one example of the many reasons a VB might help a non-client cash a CCB business check. 

Fees:
A check cashing fee is required for all business account checks presented for cash by a non-client. Manually enter the fee to reflect the appropriate amount based on the following schedule:

• $3.00 for each check up to and including $1,000.00
• $6.00 for each check greater than $1,000.00

To cash CCB business checks for non-clients, do the following:

1. Press F6 to accept the check. 
2. In the Check Deposit window, click Verify > Scan ID.  
3. Confirm the name on the ID matches the name on the check.
4. Ensure that the check has been properly endorsed and the non-client's right thumbprint is on the front of the check. 
   • If it has not, click Reject. (Note: See the Rejecting a Check tab in the article ITM Check Deposits.)
5. In the Check Amount field, enter the amount from the legal line on the check.
6. From the Account Type drop-down menu, select the source code Cash Check Bus.
7. Enter the CCB account number located in the MICR line.
8. Click Accept.
9. In the Cash Back box, enter the total amount minus the fee(s). 
   • For example: A non-client cashing 3 checks, each for $200.00, is charged $9.00 total in fees. The amount entered in the Cash Back box would be $591.00. 
10. Complete the transaction in Teller Processing.
11.  Click Done to put the check away.
12. Verify with the non-client that the transaction information on screen is correct.
    • See Editing a Transaction if you or the client notice an error.
13. Click Done.
14. Click Post. (See Posting in TellerNow!)