A cash advance cannot be completed solely through an ITM. It is a 2 part process that begins with a teller inside the office. After processing the request and receiving an approval slip, the teller accompanies the client to the ITM to finish the advance. The Virtual Banker (VB) is responsible for completing the transaction in Teller Processing and dispensing the cash through TellerNow!. See Cash Advance for complete teller transaction processing.

Complete the transaction screen in Teller Processing as follows: 

In Xperience > Teller Processing, use transaction type 600 to enter the following:

1. ITM number
2. Client's account number
3. Client's first initial and full last name
4. The exact approved amount from the approval slip.
5. Authorization code from the approval slip and the last 4 digits of the card number.
6. Full valid photo ID number (for example: passport number, driver's license number).

There are 3 items that will need to be captured using the ID scanner. Each time the scanner is run the previous image is lost. Be sure that you have gathered all the information needed from each item before you scan the next. 

To complete the Cash Advance withdrawal in TellerNow!, do the following:

1.  To scan the cash advance approval slip, press F4.
   1. In Teller Processing, key the approval amount and authorization code.
2. To scan the credit card, press F4.
   1. In Teller Processing, key the last 4 digits of the card. 
3. To scan the photo ID, press F4.
   1. In Teller Processing, key the client's first initial, last name, and ID number.

1. To open the Cash Withdrawal window, press F7. 
2. In the Cash Amount box, enter the approved amount.
3. From the Account Type drop-down menu, select Cash Advance.
4. In the Account Number box, enter the last 4 digits of the credit card.
5. Click Done.
6. Confirm the transaction information on screen is correct with the client. 
7. Click Post. (See Posting In TellerNow!.)