To correct or cancel a wire transfer after submitting it to the Electronic Services (ES) department, contact the ES Wires group immediately by calling ext. 397015.

If the wire has not yet been processed, ES can delete the wire.

If a wire transfer has already been accepted by the receiving bank and the wire has posted to the beneficiary account, the client can request to recall the funds; however, not all banks honor these requests, and when they do, they may charge a fee for the service. 

1. Immediately call ext. 397015 to notify ES as this is a time-sensitive issue. If you do not get an answer, then email _WiresGroup, using URGENT for your subject line. 
2. Advise the client there is a service fee to send a recall message. See Other Services & Fees.

Note: All wire fees for Private Client Checking Accounts (consumer only) are waived, including fees for wire investigations and returns. These accounts will be set up with waived fees by Deposit Services upon account opening, so NO changes should be made to any wire fees for Private Client Checking Account wires.