Overview

If a client is unable to request an outgoing wire transfer in person, authorized associates can make a one-time exception if all the following requirements are met:

• The outgoing wire must not be initiated based on an email request. Email wire requests are strictly prohibited and violate CCB Data Security policy.
• The client must call the input associate and provide all outgoing wire instructions.
• You must verify the client's identity by requesting the client’s Inquiry Identification Code (ICC) and all of the identifiers listed below:
  • Social Security or EIN number
  • Account number
  • Date of birth
  • Date of last deposit
  • Amount of last deposit
  • Recent debit card activity
• A second associate must provide a call back to the client from a phone number on the client's account and verify the wire information.

Note: Any associate may perform the verification call back to the client, as long as it is done by a 2^nd associate in addition to the Input Associate who created the wire. A minimum of 2 associates need to speak to, identify, and verify wire instructions with the client during 2 separate phone calls; the second of which should be an outbound call to a number we already have on file for the client.  

The officer approving the exception to the in-person policy may not be either the input or approving associate; an exception wire greater than $50k requires at least 3 separate associates to be involved.  

Procedure

To enter and approve an exception wire, do the following:

1. To complete the wire request, see:
   • Processing Domestic Wires
   • Processing In-House Wires
   • Processing Foreign Wires
2. Print the wire request. 
3. At the bottom of the Outgoing Wire Transfer instructions, complete the Exception Information.
4. Detail any exceptions to the Client Request policy and procedures.
5. The exception information must include all of the following:
   • Person requesting wire (identify business agent or owner name)
   • Client daytime phone number
   • Request Verified by Phone, Yes/No (must be yes)
   • Date and time received from client
   • Callback performed by, signature/name/Employee ID (second associate who performed the callback - may be the same as the approving associate and/or the bank officer approving the exception).
   • Reason for exception to policy
   • Bank officer’s signature and employee ID number
6. Best practice: Have the officer approving the exception verify the wire request and instructions themselves.
7. Have a bank officer authorize and sign the outgoing wire instructions before you process the wire request.                           Note: The bank officer authorizing the exception cannot be the same as the wire input associate or the approving associate.
8. Once the wire request form has been verified by appropriate associates, to authorize the wire transfer, click Submit Wire. 

Note: Exceptions may be deemed an abuse of Bank policy and procedure when noted as repetitive for a particular associate, client, or business line.